CRM Architect Level 1-3 – Client Engagement

Capitec Bank Ltd.; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in Stellenbosch is seeking a Client Engagement Agent. This role requires 1-2 years of technical CRM experience and proficiency in Agile methodologies. Responsibilities include managing client engagement programs and developing CRM solutions tailored to business requirements. A relevant qualification in Information Technology is essential. The ideal candidate will possess strong analytical, communication, and relationship management skills.

Qualifications

• 1-2 years of technical CRM experience in a client relationship environment.
• Operating in an environment practicing Agile methodology.

Responsibilities

• Apply and provide data to support client engagement programmes and campaigns.
• Conceptualise and build basic CRM solution designs.

Skills

Analytical Skills

Communications Skills

Interpersonal & Relationship management Skills

Planning, organising and coordination skills

Education

Relevant tertiary qualification in Information Technology or Similar

Tools

Salesforce Marketing Cloud

CRM systems

Job description

A leading financial services provider in Stellenbosch is seeking a Client Engagement Agent. This role requires 1-2 years of technical CRM experience and proficiency in Agile methodologies. Responsibilities include managing client engagement programs and developing CRM solutions tailored to business requirements. A relevant qualification in Information Technology is essential. The ideal candidate will possess strong analytical, communication, and relationship management skills.