CRM Architect

Boardroom Appointments; Stellenbosch; On-site; ZAR 600,000 - 1,100,000; Full time

Job summary

Boardroom Appointments in Stellenbosch is seeking an experienced CRM design lead to steer the most complex Salesforce-driven client engagement projects. You will apply data, systems and engineering know-how to support and enhance advanced engagement programmes across the lifecycle.

The role requires 2–3 years in CRM and Salesforce Marketing Cloud, agile experience, and strong stakeholder engagement. Collaboration with multiple teams is essential, with a focus on scalable, enterprise-grade

Qualifications

• A relevant tertiary qualification in Information Technology or Similar
• Honours Degree in Information Technology or Similar (preferred)
• 2-3 years technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• 2-3 years experience working on Salesforce Marketing Cloud and / or Salesforce CRM
• Experience of working cross functionally with multiple stakeholders
• Operating in an environment practicing Agile methodology
• 2 years experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view (ideal)
• 2 years program or business engineering experience project experience (ideal)

Responsibilities

• To take the lead in the most complex Client Relationship Management (CRM) Solution Design projects
• Apply and provide data, systems and engineering know how to support, track, develop and improve advanced client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
• Conceptualise, articulate, design and build, advanced CRM solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.
• To fulfil the role of a Subject Matter Expert (SME) and advisor on all matters relating to CRM platform solutions, specifically Salesforce, in support of the accountability towards the CE manager and HOD
• Advising and training on enterprise CRM automated programme technology (specifically Salesforce Marketing Cloud) architecture and the solution design of any initiative
• Overseeing more junior team members to ensure the solution designed meets the companys CRM architect standards and engagement vision

Skills

CRM experience

Salesforce Marketing Cloud

Stakeholder management

Agile methodologies

Data modelling

Systems integration

Cross-functional collaboration

CX journey mapping

Education

Honours Degree in Information Technology

Relevant tertiary qualification in IT

Tools

Salesforce Marketing Cloud

APIs

Job description

• A relevant tertiary qualification in Information Technology or Similar
• Honours Degree in Information Technology or Similar (preferred)
• 2-3 years technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• 2-3 years experience working on Salesforce Marketing Cloud and / or Salesforce CRM
• Experience of working cross functionally with multiple stakeholders
• Operating in an environment practicing Agile methodology
• 2 years experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view (ideal)
• 2 years program or business engineering experience project experience (ideal)

Knowledge:

• Salesforce Marketing Cloud
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• CX or CE Journey mapping (ideal)
• Technical CRM program building (ideal)Digital channel development and integration (ideal)

Responsibilities:

• To take the lead in the most complex Client Relationship Management (CRM) Solution Design projects
• Apply and provide data, systems and engineering know how to support, track, develop and improve advanced client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
• Conceptualise, articulate, design and build, advanced CRM solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.
• To fulfil the role of a Subject Matter Expert (SME) and advisor on all matters relating to CRM platform solutions, specifically Salesforce, in support of the accountability towards the CE manager and HOD
• Advising and training on enterprise CRM automated programme technology (specifically Salesforce Marketing Cloud) architecture and the solution design of any initiative
• Overseeing more junior team members to ensure the solution designed meets the companys CRM architect standards and engagement vision