Credit (Debt) Controller

Igrow Wealth Investments; Gauteng; Presencial; ZAR 180 000 - 280 000; Tempo integral

Resumo da oferta

IGrow Wealth Investments is seeking a Credit (Debt) Controller to join our Midrand team, with options in Gauteng or Durbanville, Cape Town. The role focuses on recovering rental arrears across the property portfolio and maintaining accurate debtor records while upholding tenant relationships and policy compliance.

Key duties include daily monitoring of tenant accounts, issuing reminders and negotiating payment plans, plus administration, reporting, and collaboration with property managers and

Qualificações

• To qualify for this position, you need: Matric.
• Minimum of 3-5 years relevant experience.
• Experience with customer service.
• Property related experience.
• Strong communication and negotiation skills.
• Ability to handle difficult people and conversations calmly and professionally.
• Ability to handle high volume and attention to detail.
• Computer literate.

Responsabilidades

• Debt Recovery & Arrears Management: Monitor tenant accounts daily to identify overdue payments; issue reminders, final notices, and follow up with tenants via phone, email, and written correspondence; negotiate payment arrangements and maintain accurate repayment schedules; escalate persistent arrears cases to legal or eviction processes in line with company policy.
• Administration & Record Keeping: Maintain up-to-date tenant account records on the property management system; reconcile tenant payments, allocate receipts, and resolve discrepancies; prepare monthly arrears reports and analytics for management review; track collection performance metrics and assist with forecasting cash flow from rental income.
• Communication & Coordination: Liaise with property managers, landlords, and tenants to resolve disputes professionally; coordinate with legal partners or external debt collection agencies where necessary; support the finance team with month-end reporting and audit requirements.
• Compliance & Process Improvement: Ensure all collection activities comply with relevant rental housing legislation, data protection, and consumer credit regulations; recommend and implement process improvements to enhance collection efficiency and tenant engagement.

Conhecimentos

Customer service

Strong communication

Negotiation

Attention to detail

Computer literacy

Handling difficult conversations

Formação académica

Matric

Descrição da oferta de emprego

IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is seeking Credit (Debt) Controllerto join our team in Midrand, Gauteng or Durbanville, Cape Town. The Credit (Debt) Controller will be responsible for managing and recovering outstanding rental arrears across the property portfolio. This role ensures timely collection of rental income, maintains accurate debtor records, and upholds positive tenant relationships while enforcing collection policies and legal compliance.

To qualify for this position, you need:

• Matric.
• Minimum of 3-5 years relevant experience.
• Experience with customer service.
• Property related experience.
• Strong communication and negotiation skills.
• Ability to handle difficult people and conversations calmly and professionally.
• Ability to handle high volume and attention to detail.
• Computer literate

Duties and responsibilities include, but not limited to:

Debt Recovery & Arrears Management:

• Monitor tenant accounts daily to identify overdue payments.
• Issue reminders, final notices, and follow up with tenants via phone, email, and written correspondence.
• Negotiate payment arrangements and maintain accurate repayment schedules.
• Escalate persistent arrears cases to legal or eviction processes in line with company policy.

Administration & Record Keeping:

• Maintain up-to-date tenant account records on the property management system.
• Reconcile tenant payments, allocate receipts, and resolve discrepancies.
• Prepare monthly arrears reports and analytics for management review.
• Track collection performance metrics and assist with forecasting cash flow from rental income.

Communication & Coordination:

• Liaise with property managers, landlords, and tenants to resolve disputes professionally.
• Coordinate with legal partners or external debt collection agencies where necessary.
• Support the finance team with month-end reporting and audit requirements.

Compliance & Process Improvement:

• Ensure all collection activities comply with relevant rental housing legislation, data protection, and consumer credit regulations.
• Recommend and implement process improvements to enhance collection efficiency and tenant engagement.