Credit Controller

Tp; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

TP South Africa is seeking an experienced Credit Controller to join our Finance team and support our UK customer ledger. You will drive collections, maintain accurate customer records, and collaborate with Sales and Client Services to resolve queries and disputes.

The role emphasises working towards monthly collection targets, managing a high-volume portfolio, and providing guidance to junior team members while ensuring GDPR and data protection standards are met.

Qualifications

• 3–5 years' experience in Credit Control or Collections.
• Experience managing a high-volume customer ledger.
• Strong verbal and written communication skills.
• Strong organisational, planning and prioritisation skills.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including filters, Pivot Tables and lookup functions.
• Proven ability to work towards and achieve collection targets.

Responsibilities

• Proactively manage the collection of outstanding customer debt through telephone calls, emails, statements and reminder letters.
• Manage a high-volume customer portfolio and ensure customer accounts, contact information and account notes are accurate and up to date.
• Upload customer invoices to relevant customer portals within required timeframes.
• Investigate and resolve customer payment, billing and invoice queries.
• Process credit notes in line with company policies and approval requirements.
• Allocate, transfer and reconcile customer payments using Microsoft Dynamics 365, including investigating and resolving unapplied cash.
• Achieve monthly cash collection targets and support the reduction of overdue debt and debtor days.
• Support customer ledger reviews, workload prioritisation and month-end reporting.
• Work collaboratively with Sales and Client Services to resolve customer queries, disputes and account-related matters.
• Maintain accurate customer master data, including contact details, addresses and purchase order information.
• Monitor customer accounts, identify potential risks and escalated issues where appropriate.
• Build and maintain strong relationships with internal and external stakeholders.
• Provide guidance, coaching and knowledge sharing to Credit Controllers and support team performance.
• Act as an escalation point for complex customer accounts, disputes and challenging collection matters.
• Ensure compliance with GDPR, information security and data protection requirements.

Skills

Communication

Stakeholder management

Negotiation

Analytical thinking

Attention to detail

Organisation

Deadline driven

Tools

Microsoft Excel

Microsoft Dynamics 365

Job description

Join TP as a Credit Controller!

Are you an experienced Credit Control professional with a strong collections background, excellent attention to detail and a passion for achieving results?

TP South Africa is looking for an experienced Credit Controller to join our Finance team and support our UK customer ledger.

In this role, you will be responsible for managing customer accounts, driving collections, reducing overdue debt and ensuring accurate and timely account maintenance. You will also work closely with internal and external stakeholders to resolve queries and support effective cash collection.

What You’ll Be Responsible For -

As a Credit Controller, you will:

• Proactively manage the collection of outstanding customer debt through telephone calls, emails, statements and reminder letters.
• Manage a high-volume customer portfolio and ensure customer accounts, contact information and account notes are accurate and up to date.
• Upload customer invoices to relevant customer portals within required timeframes.
• Investigate and resolve customer payment, billing and invoice queries.
• Process credit notes in line with company policies and approval requirements.
• Allocate, transfer and reconcile customer payments using Microsoft Dynamics 365, including investigating and resolving unapplied cash.
• Achieve monthly cash collection targets and support the reduction of overdue debt and debtor days.
• Support customer ledger reviews, workload prioritisation and month-end reporting.
• Work collaboratively with Sales and Client Services to resolve customer queries, disputes and account-related matters.
• Maintain accurate customer master data, including contact details, addresses and purchase order information.
• Monitor customer accounts, identify potential risks and escalated issues where appropriate.
• Build and maintain strong relationships with internal and external stakeholders.
• Provide guidance, coaching and knowledge sharing to Credit Controllers and support team performance.
• Act as an escalation point for complex customer accounts, disputes and challenging collection matters.
• Ensure compliance with GDPR, information security and data protection requirements.

What We’re Looking For -

We’re looking for a results-driven Credit Control professional who demonstrates:

• Strong communication and stakeholder management skills.
• Excellent negotiation and influencing abilities.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Strong organisational and prioritisation skills.
• The ability to work to deadlines and monthly collection targets.
• A solution-oriented and customer-focused approach.
• The ability to build strong professional relationships.
• A collaborative approach and willingness to support and mentor colleagues.
• A strong focus on accuracy, process excellence and continuous improvement.

Minimum Qualifications & Experience

Essential:

• 3–5 years' experience in Credit Control or Collections, including experience mentoring or coaching team members.
• Experience managing a high-volume customer ledger.
• Strong verbal and written communication skills.
• Strong organisational, planning and prioritisation skills.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including filters, Pivot Tables and lookup functions.
• Proven ability to work towards and achieve collection targets.

Advantageous:

• Experience using Microsoft Dynamics 365.
• Previous experience supporting UK-based customers or stakeholders.
• Experience within a shared services or multinational finance environment.

Why Join TP?

This is an opportunity to join a dynamic Finance environment where your expertise will contribute directly to effective collections, customer account management and overall business performance.

If you are an experienced Credit Controller who enjoys working towards targets, resolving complex account queries and building strong stakeholder relationships, we'd love to hear from you!