Cosmetics Counter Lead & Team Coach

The Estée Lauder Companies; Durban; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Estée Lauder Companies seeks an Assistant Counter Manager to lead a sales team at a prestige cosmetics counter. You will coach, mentor and develop Sales Associates to reach sales, service and operational targets in a fast-paced retail setting.

Ideal candidates have proven supervisory experience, strong customer service skills and hands-on experience with POS systems, inventory, and cash reconciliation. A passion for coaching and exceeding store goals is essential.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Lead, coach and develop the team of Sales Associates to achieve sales and service targets.
• Support the Store Manager to drive store operations and customer service excellence.
• Contribute to achieving operational targets and supervising daily activities.

Skills

Retail experience

Customer service

Coaching

Cash handling

POS software

Tools

Retail POS software

Job description

Estée Lauder Companies seeks an Assistant Counter Manager to lead a sales team at a prestige cosmetics counter. You will coach, mentor and develop Sales Associates to reach sales, service and operational targets in a fast-paced retail setting.

Ideal candidates have proven supervisory experience, strong customer service skills and hands-on experience with POS systems, inventory, and cash reconciliation. A passion for coaching and exceeding store goals is essential.