Coordinator Marketing & PR

One&Only Resorts; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

One&Only Cape Town is seeking a Marketing & Communications Assistant to support the team with general marketing and administrative tasks. The role requires strong organisational skills and understanding of branding and marketing.

You will assist with databases, reviews, content updates, procurement, and event coordination to ensure timely delivery of campaigns and initiatives. You will work closely with the Marketing & Communications Director to maintain brand standards, manage third-party

Qualifications

• Tertiary qualification required.
• At least 1 year of experience in a marketing/communications environment.
• Excellent English communication skills (verbal and written).
• Must stay on the pulse of trends both globally and locally.
• Ability to manage multiple projects in a fast-paced environment.
• Strong attention to detail and quality control.
• Own transport is required.
• Organised and solutions-oriented with strong teamwork.

Responsibilities

• Maintain and compile all outlet databases and securely share for upload to Global CRM team.
• Respond to online reviews, queries and comments with a 100% response rate.
• Assist with content updates for third-party websites and internal portals (Box, Bams).
• Handle quotes, vendor apps, invoicing, POs, payments and other procurement tasks.
• Attend operational and resort marketing/PR meetings and report back to Director S&M.
• Support in marketing calendars, advertising, listings and editorial planning.
• Manage events, media trips and marketing collateral distribution to relevant teams.

Skills

Excellent English communication skills

Trend awareness

Multi-project management

Communication

Project management

Organisational skills

Cross-team collaboration

Education

Tertiary qualification

Tools

Adobe Acrobat

Salesforce

PowerPoint

Excel

Job description

( 20995 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

To assist the Marketing and Communications team with general marketing and administrative functions, reporting to the Marketing & Communications Director. This is a technical and administrative role, which requires strong organisational skills as well as an understanding of branding and marketing.

KEY ROLE RESPONSIBILITIES (this List Is Not Exhaustive)

• Databases:


• Maintain and compile all outlet databases and securely share for upload to Global CRM team.


• Reviews & Feedback:


• Respond to all online reviews, queries and comments for all outlets, maintaining a 100% response rate.


• Field general marketing and CSR enquiries.


• Press:


• Track, file and save all coverage for the Resort and all outlets.


• Compile all press clippings and submit on Smartsheet monthly.


• Assistance with profiling, uploading and input to Sales Force for all hosted media


• Assistance with booking itineraries and coordinating stays for media guests


• Assistance with monthly reporting for the Resort and as required by Global Office.


• Share marketing highlights deck on monthly basis to the Resort including all marketing and comms activity including events, advertising, clippings, media hosting, etc.


• Content:


• Update and maintain third party website content and news (Virtuoso, Signature, Traveller made, Leonardo, Wetu, FHR, Amex, Skylark, Atta etc)


• Assist with content uploading for Box and Bams


• Updating of all price lists and menus across all platforms e.g. Dine plan etc.


• Update all content on all external websites on which we appear - listings or other.


• Update all online channels and listings, with the assistance of the team.


• Assist with images and copy for 3rd party websites, including Dine plan.


• Assist with image and copy checking.


• Update Google Content, with assistance from team


• Assist with all RFPs.


• Quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions


• Load offer sheets and other forms for global office


• Complete comp requests, and other forms/documents for internal processes


• Ensure all media accommodation bookings are correctly processed.


• Assist in itinerary creation, coordination and sharing for press trips.


• Ensure all marketing initiatives and collateral are distributed to all relevant colleagues timeously.


• Sourcing of various gifting and décor options


• Maintain stock levels of all collateral and gifting - within marketings control.


• Assist with the organising of events and hosting as required.


• Admin:


• Load offer sheets and other forms for global office


• Complete comp requests, and other forms/documents for internal processes


• Assist in the scheduling of all marketing calendars: advertising, listings, editorial etc.


• Assist in budget management.


• Assist with procurement and Iscala


• Assist with all quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions.


• Keep track of all listings and memberships and manage these.


• Assistance in the maintenance of all online channels and listings


• Update all content on all external websites on which we appear - listings or other.


• Update all online channels and listings, with the assistance of the team.


• Acquire databases from each outlet, clean, update, save and send to global - monthly.


• Marketing and Market research


• Assist in the sourcing of gifting and décor and samples.


• Assist in prepping gifts and media packs.


• Assist with the organising of all events and hosting.


• Manage and track all contracts.


• Ensure all media accommodation bookings are correctly processed.


• Attend operational and other resort meetings on behalf of marketing and report back.


• Monthly: Report on all marketing measurables: google analytics, social, digital campaigns etc


• General:


• Act as Brand Custodian for One&Only Cape Town


• Perform other duties as assigned by Director S&M or Manager Marketing & PR


• Ensure global office, PR agencies and RSO are always in the loops of your projects, work, and initiatives - when relevant


• Assist with the delivery and implementation of marketing/communication plan to deliver resort objectives.


• Assist in the conceptualisation and implementation of all marketing and PR initiatives for the departmental goal of generating and retaining


• business and revenue.


• Ensure the measurement of performance/success of marketing activity against clear objectives/goals/targets.


• Identify opportunities for engagement and improvement.


• Creative thinking and idea generation


• Ensure revenue generation activities are always prioritised.


• Ensure all OOCT communications and collateral matches brand positioning, is strategically correct, and is brand compliant.


• Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.


• Support sales source market development with marketing and pr activities

Skills

• Tertiary Qualification


• At least 1 year experience


• Excellent English communication skills - verbal and written


• Must have their \"finger on the pulse\" of what is trending - both worldwide and locally


• Ability to manage multiple projects in a fast-paced environment, and comfortable, confident and enthusiastic when working with tight deadlines


• High-level understanding of Adobe Acrobat, Salesforce, PowerPoint and Excel.


• Excellent attention to detail and accuracy


• Must have own transport


• Organised, responsible and solutions orientated


• Proven communication, project management, and organisational skills.


• Proven ability to work effectively within a cross-departmental team

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.