Control Manager Fourways

Express Employment Professionals SA Head Office; Randburg; Presencial; ZAR 320.000 - 420.000; Jornada completa

Descripción de la vacante

Express Employment Professionals SA Head Office in Randburg seeks a Client Relationship Manager to foster strong client ties and ensure feedback is analyzed to drive service enhancements.

The role focuses on maintaining relationships, channeling complaints to appropriate departments, and meeting clients to understand their needs and expectations. A background in office automation supports efficient issue handling and client communications.

Formación

• Experience in customer service and client-facing roles.
• Excellent interpersonal communication and relationship-building skills.
• Degree in Business Management or related field required.

Responsabilidades

• Collect and analyze client feedback to improve services.
• Develop and maintain relationships with clients and key personnel.
• Elevate complaints to the relevant departments for action.
• Meet with clients to identify their needs and expectations.

Conocimientos

Customer service

Interpersonal skills

Networking

Office automation

Educación

Bachelor's degree in Business Management

Herramientas

CRM software

Descripción del empleo

Client Relationship Manager

We are looking for a friendly and customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable. The client relationship manager will have an office automation background and will be responsible for handling complaints and ensuring that these complaints are directed to the appropriate department to implement change.

Duties & Responsibilities

• Collect client feedback about their experience.
• Develop relationships with clients and key personnel.
• Elevate complaints and feedback to the relevant departments.
• Meet with clients to establish their needs.

Desired Experience & Qualification

• Prior experience with customer service.
• Excellent interpersonal skills.
• Ability to network and build relationships.
• A degree in Business Management or a related field.