Consultant Journey and Retention Manager - Irene

Talent Evolution; Pretoria; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Talent Evolution is seeking a marketing-focused professional in Pretoria to enhance customer journeys and engagement across Sales, Marketing and Digital teams. The role requires solid CRM experience and a data-driven approach to optimize loyalty and referral programmes.

The ideal candidate will bring at least 3 years in marketing or corporate communications, strong communication skills and the ability to coordinate cross-functional initiatives in a fast-paced environment.

Qualifications

• Bachelor’s or diploma in Marketing, Business or related field.
• Minimum 3 years in marketing, digital marketing or corporate communications.
• Understanding of customer journeys, engagement and retention.
• Experience with CRM, digital communications, loyalty or referral programmes.
• Exposure to training or digital enablement is advantageous.
• Experience in direct selling or FMCG/beauty/wellness is advantageous.
• Strong analytical skills to translate feedback into improvements.
• Highly organized with the ability to manage multiple initiatives.
• Strong communication and stakeholder management.
• Ability to collaborate across Sales, Marketing and Digital teams.

Skills

Marketing

CRM

Customer journey

Data analysis

Stakeholder management

Communication

Team collaboration

Digital marketing

Education

Marketing / Business / Retail / Communications degree

Tools

CRM platforms

Loyalty programs

Job description

Role Requirements

• Diploma or degree in Marketing, Business Management, Retail Management, Customer Experience, Communications or a related field.
• Minimum 3 years experience in a marketing, digital marketing or corporate communications environment.
• Strong understanding of customer or Consultant journeys, engagement and retention.
• Experience working with CRM, digital communications, loyalty, incentives or referral programmes.
• Exposure to training, learning and development or digital enablement would be advantageous.
• Experience in direct selling, FMCG, beauty, wellness or skincare would be advantageous.
• Strong analytical ability, with the capability to translate feedback, data and insights into practical improvements.
• Highly organised, with the ability to manage multiple initiatives and competing priorities.
• Strong communication and stakeholder management skills.
• Ability to work collaboratively across Sales, Marketing and Digital teams.