Consultant, Digital Support

Standard Bank Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services group is seeking a dedicated professional in Johannesburg to fulfil customer generated online demand and grow revenue. Candidates must have relevant FAIS qualifications and at least 1-2 years of experience in an operations environment, specifically within banking. This role offers the opportunity to work in an innovative team and contribute to customer service excellence.

Qualifications

• 1-2 years experience in Digital & eCommerce, BCC in banking.
• Relevant FAIS qualification with FAIS experience for product categories.
• Experience in an operations/back office environment.

Responsibilities

• Fulfil customer generated online demand to grow revenue.
• Provide customer service for BC SA.

Skills

Adopting Practical Approaches

Challenging Ideas

Following Procedures

Team Working

Education

Secondary/High school/A levels/Matric

Job description

Overview

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To fulfil all customer generated online demand in order to grow revenue and provide customer service for BC SA.

Qualifications

Type of Qualification: Secondary/High school/A levels/Matric

Field of Study: Not applicable

Experience Required

Digital & eCommerce, BCC
Business & Commercial Banking
1-2 years
Relevant FAIS qualification coupled with FAIS experience for product categories. Experience in an operations / back office environment, specifically within banking. Understands the banks products, processes and systems.

Behavioral & Technical Competencies

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Convincing People
• Directing People
• Embracing Change
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Client Retention
• Cross and Up-Selling
• Processing
• Product and Services Knowledge