Concierge Services Agent

Placements24; Gqeberha; On-site; ZAR 124,000 - 179,000; Full time

Benefits offered by this job

Competitive hourly rate

Gratuities

Staff discounts on hotel services

Job summary

Placements24 in Port Elizabeth is seeking a friendly Concierge Services Agent to provide exceptional service to guests at a prominent property. You will be the go-to person for guest requests, offering recommendations, making reservations, and ensuring every guest feels welcomed and attended to.

This role shapes the guest experience and reflects the establishment's commitment to outstanding hospitality. If you have a passion for service and a detailed understanding of local attractions, this is

Qualifications

• Previous experience in a customer service or concierge role is advantageous.
• Excellent knowledge of Port Elizabeth and surrounding areas.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• A genuine passion for providing outstanding guest service.

Responsibilities

• Assist guests with reservations, transportation, and local information.
• Provide personalized dining, entertainment, and activity recommendations.
• Handle inquiries and resolve issues promptly and efficiently.
• Maintain a professional and courteous demeanor at all times.
• Liaise with external providers to arrange guest services.

Skills

Customer service

Communication skills

Multitasking

Local knowledge

Interpersonal skills

Job description

About the Role

Our client is seeking a friendly and knowledgeable Concierge Services Agent to provide exceptional service to guests at their prominent property in Port Elizabeth . You will be the go-to person for guest requests, offering recommendations, making reservations, and ensuring every guest feels welcomed and attended to. This role is critical in shaping the guest experience and reflects the establishment's commitment to outstanding hospitality. If you have a passion for service and a detailed understanding of local attractions, this is the perfect opportunity.

Key Responsibilities

• Assist guests with a wide range of requests, including reservations, transportation, and local information.
• Provide personalized recommendations for dining, entertainment, and activities.
• Handle guest inquiries and resolve issues promptly and efficiently.
• Maintain a professional and courteous demeanor at all times.
• Liaise with external providers to arrange services for guests.

Requirements

• Previous experience in a customer service or concierge role is advantageous.
• Excellent knowledge of Port Elizabeth and surrounding areas.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• A genuine passion for providing outstanding guest service.

Benefits

• Competitive hourly rate with potential for gratuities.
• Opportunities to engage with diverse guests and enhance local tourism knowledge.
• Staff discounts on hotel services and facilities.
• A supportive and professional work environment.
• Gain valuable experience in luxury guest services in Port Elizabeth .