Concierge Supervisor

Placements24; Gqeberha; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Accommodation assistance

Staff discounts

Medical and dental insurance

Growth opportunities

Job summary

Placements24 is seeking a proactive Concierge Supervisor to lead its concierge team in Port Elizabeth. You will be the ultimate resource for guests, arranging dining, tours, transportation, and local activities to create memorable experiences.

You will supervise daily operations, train staff, handle guest requests and complaints, and build relationships with local vendors to uphold hotel standards in a dynamic environment.

Qualifications

• Previous experience as a concierge or guest services role, supervisory experience preferred.
• Excellent knowledge of Port Elizabeth and surrounding areas.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Fluency in English; Afrikaans is an asset.

Responsibilities

• Supervise the daily operations of the concierge desk and ensure prompt guest service.
• Assist guests with reservations, tours, and transportation arrangements.
• Maintain up-to-date knowledge of local attractions and services around Port Elizabeth.
• Train and mentor concierge staff to uphold hotel standards.
• Handle guest complaints with professionalism and efficiency.
• Build and maintain relationships with local vendors, restaurants, and tour operators.

Skills

Supervisory experience

Guest services

Communication

Interpersonal skills

Problem-solving

Multitasking

Calm under pressure

Afrikaans

Job description

About the Role

Our client is seeking a proactive and knowledgeable Concierge Supervisor to lead their concierge team in Port Elizabeth . You will be the ultimate resource for guests, providing personalized recommendations and arrangements for dining, entertainment, transportation, and local activities. This role is essential in crafting memorable experiences and ensuring guests feel well-cared for, embodying the essence of warm hospitality in Port Elizabeth .

Key Responsibilities

• Supervise the daily operations of the concierge desk, ensuring prompt and efficient guest service.
• Assist guests with a wide range of requests, including restaurant reservations, tour bookings, and transportation arrangements.
• Develop and maintain an up-to-date knowledge of local attractions, events, and services in and around Port Elizabeth.
• Train and mentor concierge staff, ensuring they provide exceptional service and uphold hotel standards.
• Handle guest complaints related to concierge services with professionalism and efficiency.
• Build and maintain strong relationships with local vendors, restaurants, and tour operators.

Requirements

• Previous experience as a concierge or in a guest services role, with supervisory experience preferred.
• Excellent knowledge of Port Elizabeth and surrounding areas, including attractions and amenities.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Fluency in English and Afrikaans is an asset.
• A genuine desire to assist guests and create memorable experiences.

Benefits

• Competitive salary with potential for gratuities.
• Accommodation assistance may be available.
• Access to hotel amenities and staff discounts.
• Comprehensive medical and dental insurance plans.
• Opportunities for professional growth and development in the tourism sector.