Community Manager

Mr Price Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fashion retailer in Durban is looking for a passionate Community Manager to enhance its online presence. This role focuses on nurturing relationships with customers, responding to queries, and creating engaging content. Ideal candidates will have 3–5 years of community management experience, strong copywriting and SEO skills, and a degree in Communications or Marketing. The position requires excellent interpersonal skills and a proactive mindset, offering a chance to positively influence the brand experience.

Qualifications

• 3–5 years of experience in community management in social media, preferably in fashion retail.
• Strong copywriting and SEO skills are preferred.
• Experience managing or mentoring a small team is a plus.

Responsibilities

• Monitor and respond to customer queries, feedback, and complaints.
• Create and curate engaging content that reflects brand voice.
• Report on community engagement and customer care metrics.

Skills

Community management

Copywriting

SEO

Social media platforms

Interpersonal skills

Customer service

Education

Degree in Communications, Marketing, or related field

Tools

Customer service platforms

Content management tools

Job description

Job Description

We're looking for a passionate and creative individual to join our Marketing team as a Community Manager. In this role, you'll be the voice and advocate for our customers, building and nurturing relationships with our online community. Your goal is to create a positive and engaging brand experience, ensuring our customers feel valued and heard.

Responsibilities

• Monitor and respond to customer queries, feedback, and complaints, escalating where necessary and tracking resolution.
• Track parcel-related queries and follow-up to ensure customer satisfaction.
• Create and curate engaging content that reflects our brand voice and resonates with our audience.
• Foster a positive, inclusive, and safe online environment.
• Identify and build relationships with key community members and influencers.
• Report on community engagement and customer care metrics, providing insights to improve performance.
• Contribute to community engagement strategies that align with brand goals.

Qualifications

• 3–5 years of experience of community management in social media, preferably in the fashion retail space.
• Strong Copywriting and SEO skills preferred
• A degree in Communications, Marketing, Public Relations, or a related field.
• Strong understanding of social media platforms, community tools, and analytics.
• Excellent communication and interpersonal skills.
• A proactive, empathetic, and solutions-oriented mindset.
• Experience managing or mentoring a small team is a plus.
• Familiarity with customer service platforms and content management tools.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.