Community Customer Care Liaison (Hybrid)

Placements24; South Africa; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Skill development in customerrelations

Friendly and supportive team环境

Paid time off

Employee assistance program

Pension fund participation

Contribution towards medical aid

Hybrid work arrangement

Job stability with a local employer

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a proactive Customer Service Liaison to join a community-focused retailer. You will bridge communication between customers and the company, handle inquiries, resolve issues, and contribute to high levels of customer satisfaction.

Key duties include guiding customers on products and policies, maintaining accurate records, processing orders, and supporting outreach while upholding service standards.

Qualifications

• High school diploma or equivalent; customer service experience required.
• Ability to handle inquiries and complaints effectively.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with patient, empathetic approach.
• Proficiency in basic computer applications and data entry.
• Able to work independently and manage time effectively.
• Reliable and punctual with strong work ethic.
• Familiarity with customer service software is a plus.
• Must reside in or commute to Queenstown, Eastern Cape.
• Willingness to work a hybrid schedule.

Responsibilities

• Act as the primary point of contact for customer inquiries and concerns.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Facilitate communication between customers and relevant internal departments.
• Maintain customer records and update information in the database.
• Process customer orders, requests, and feedback.
• Identify opportunities to improve customer service processes.
• Build and maintain positive relationships with customers.
• Assist with customer outreach and follow-up activities.
• Adhere to company service standards and ethical guidelines.

Skills

Communication skills

Empathy

Time management

Independence

Data entry

Education

High school diploma

Experience in customer service

Tools

CRM software

Job description

Placements24 in Queenstown, Eastern Cape, is seeking a proactive Customer Service Liaison to join a community-focused retailer. You will bridge communication between customers and the company, handle inquiries, resolve issues, and contribute to high levels of customer satisfaction.

Key duties include guiding customers on products and policies, maintaining accurate records, processing orders, and supporting outreach while upholding service standards.