Commercial Workshop Operations Lead

ARCS; Durban; On-site; ZAR 420,000 - 540,000; Full time

Job summary

ARCS in Durban is seeking an experienced Commercial Workshop Manager to lead a busy service operation for the commercial vehicle sector. The role requires at least five years in a workshop leadership position within a dealership environment, with strong people management and a deep knowledge of workshop processes, costing and warranty procedures.

You will supervise technicians and foremen, drive productivity, monitor KPIs and labour profitability, and ensure repairs meet manufacturer standards.

Qualifications

• Minimum 5 years' experience as a Commercial Workshop Manager in the commercial vehicle industry.
• Dealership experience is essential and required.
• Proven track record in workshop operations, technicians and productivity.
• Strong leadership and people management skills.
• Excellent knowledge of workshop processes, job costing, warranty procedures and aftersales.
• Ability to monitor workshop efficiency, labour sales and profitability.

Responsibilities

• Manage the daily operations of the commercial workshop.
• Lead, coach and develop technicians, foremen and workshop staff.
• Ensure maximum workshop productivity and efficiency.
• Monitor KPIs, labour sales and profitability.
• Ensure repairs and maintenance meet manufacturer standards.
• Maintain high levels of customer satisfaction.
• Oversee quality control and on-time delivery of vehicles.
• Ensure compliance with health, safety and company policies.
• Collaborate with Parts and Service for smooth operations.
• Prepare reports and manage workshop performance.

Skills

Leadership

Planning & organizing

Commercial vehicle knowledge

Problem solving

Customer-focused

Work under pressure

Communication

Results-driven

Education

Matric (Grade 12)

Trade Test qualification (advantageous)

Tools

Dealership management systems

Job description

ARCS in Durban is seeking an experienced Commercial Workshop Manager to lead a busy service operation for the commercial vehicle sector. The role requires at least five years in a workshop leadership position within a dealership environment, with strong people management and a deep knowledge of workshop processes, costing and warranty procedures.

You will supervise technicians and foremen, drive productivity, monitor KPIs and labour profitability, and ensure repairs meet manufacturer standards.