Commercial Workshop Manager

ARCS; Durban; On-site; ZAR 420,000 - 540,000; Full time

Job summary

ARCS in Durban is seeking an experienced Commercial Workshop Manager to lead a busy service operation for the commercial vehicle sector. The role requires at least five years in a workshop leadership position within a dealership environment, with strong people management and a deep knowledge of workshop processes, costing and warranty procedures.

You will supervise technicians and foremen, drive productivity, monitor KPIs and labour profitability, and ensure repairs meet manufacturer standards.

Qualifications

• Minimum 5 years' experience as a Commercial Workshop Manager in the commercial vehicle industry.
• Dealership experience is essential and required.
• Proven track record in workshop operations, technicians and productivity.
• Strong leadership and people management skills.
• Excellent knowledge of workshop processes, job costing, warranty procedures and aftersales.
• Ability to monitor workshop efficiency, labour sales and profitability.

Responsibilities

• Manage the daily operations of the commercial workshop.
• Lead, coach and develop technicians, foremen and workshop staff.
• Ensure maximum workshop productivity and efficiency.
• Monitor KPIs, labour sales and profitability.
• Ensure repairs and maintenance meet manufacturer standards.
• Maintain high levels of customer satisfaction.
• Oversee quality control and on-time delivery of vehicles.
• Ensure compliance with health, safety and company policies.
• Collaborate with Parts and Service for smooth operations.
• Prepare reports and manage workshop performance.

Skills

Leadership

Planning & organizing

Commercial vehicle knowledge

Problem solving

Customer-focused

Work under pressure

Communication

Results-driven

Education

Matric (Grade 12)

Trade Test qualification (advantageous)

Tools

Dealership management systems

Job description

Minimum Requirements

• Minimum 5 years' experience as a Commercial Workshop Manager within the commercial vehicle industry.
• Commercial vehicle dealership experience is essential.
• Proven experience managing workshop operations, technicians, and productivity.
• Strong leadership and people management skills.
• Excellent knowledge of workshop processes, job costing, warranty procedures, and aftersales operations.
• Ability to monitor workshop efficiency, labour sales, and profitability.
• Stable employment history with contactable references.
• Computer literate on dealership management systems.
• Valid driver's licence.
• Matric (Grade 12).
• Trade Test qualification will be advantageous.

Key Responsibilities

• Manage the daily operations of the commercial workshop.
• Lead, coach, and develop technicians, foremen, and workshop staff.
• Ensure maximum workshop productivity and efficiency.
• Monitor workshop KPIs, labour sales, and profitability.
• Ensure all repairs and maintenance are completed to manufacturer standards.
• Maintain high levels of customer satisfaction.
• Oversee quality control and ensure vehicles are delivered on time.
• Ensure compliance with health, safety, and company policies.
• Work closely with the Parts and Service departments to ensure smooth operations.
• Prepare reports and manage workshop performance.

Skills & Competencies

• Strong leadership and management skills
• Excellent organisational and planning ability
• Commercial vehicle technical knowledge
• Strong problem-solving and decision-making skills
• Customer-focused approach
• Ability to work under pressure
• Excellent communication skills
• Results-driven and performance-oriented