Commercial Support Coordinator

Crisis24; Cape Town; On-site; ZAR 300,000 - 480,000; Full time

Job summary

Crisis24 is seeking a Commercial Support Coordinator to provide operational and administrative support to our global consulting team in Cape Town. You will manage client onboarding, project records, contracts and invoicing, while coordinating travel and logistics across multiple countries.

The role requires 2–5 years in project coordination, proficiency in English, and experience with Salesforce/Concur. You will collaborate with Finance, HR and consultants to ensure smooth project delivery.

Qualifications

• 2–5 years' experience in project coordination, commercial operations or similar support roles.
• Fluent written and spoken English; additional languages (French, German, Spanish or Arabic) are a plus.
• Strong organisational skills with ability to manage multiple priorities and deadlines.
• Experience with project administration including contracts, POs, invoicing, expenses or subcontractor management.

Responsibilities

• Support client onboarding, project mobilisation and close-out, ensuring documentation and records are in place.
• Create and manage Salesforce accounts, opportunities and project records.
• Monitor pipeline and project data for inaccuracies; assist with billing and expense administration.
• Coordinate travel, meetings and logistics for projects and teams.
• Support recruitment administration and onboarding of new starters.
• Collaborate with consultants and finance to ensure actions are completed.

Skills

Project coordination

Attention to detail

Multitasking

English proficiency

Communication skills

Stakeholder management

Education

Bachelor's degree in Business Administration/Commerce/Project Management

Tools

Salesforce

Concur

Excel

Word

Outlook

Job description

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com

Who We Are Looking For

Crisis24's Crisis Security Consulting (CSC) team is seeking a Commercial Support Coordinator to provide dedicated operational and administrative support to our global consulting team. We are seeking a highly organised, proactive and detail-oriented individual who can take ownership of the day-to-day administration that supports our projects and client accounts. The successful candidate will work closely with consultants, Finance, and our Commercial Support Team. The role will be responsible for maintaining accurate project and commercial information across Salesforce and other business systems, coordinating client and subcontractor administration, supporting contract and purchase order management, monitoring expenses and billing requirements, and providing travel and logistical support. The ideal candidate will be comfortable managing multiple priorities, working across different systems and following up with stakeholders to ensure actions are completed. They will have strong attention to detail, good judgement and a practical approach to solving administrative and operational issues.

What You Will Work On

Client & Project Administration

• Support client onboarding, project mobilisation and close-out, ensuring required documentation, systems and project records are in place
• Maintain project folders and key documentation, including contracts, SOWs and purchase orders
• Support client portal registrations and ongoing administrative requirements

Salesforce & Billing Administration

• Create and maintain Salesforce accounts, opportunities and project records, including complex multi-country or multi-tasking projects
• Monitor pipeline and project data, identifying and following up on outdated, incomplete or inaccurate information
• Track contracts, POs and billing requirements, flagging upcoming issues and supporting timely invoicing
• Support expense administration, including Concur queries, outstanding submissions and key account expense collation
• Coordinate subcontractor administration, onboarding and invoice processing
• Follow up on missing timesheets, expenses, invoices and supporting documentation and route issues to the appropriate teams

Team & Operational Support

• Coordinate travel, accommodation, meetings and other project or team logistics
• Support recruitment administration, including job descriptions, CV screening, interview coordination and liaison with HR
• Support new starter administration, system access and onboarding
• Provide general administrative and document support to the consulting team as required
• Identify recurring administrative tasks that can be centralised and help establish consistent ways of working
• Work proactively with consultants and support functions to ensure administrative actions are completed and issues resolved

Who You Will Work With

You will collaborate with colleagues across the Crisis24 global network — including teams in Europe, the Americas, the Middle East & Africa, and Asia Pacific — as well as cross-functional teamwork with our Special Risks, All Hazards, and Product Risk units will be a key part of your role.

What You Will Bring

• 2-5 years' experience in project coordination, commercial operations, business administration or a similar support role, ideally within consulting, professional services or another project-based environment
• Fluent written and spoken English is essential. Proficiency in an additional language, particularly French, German, Spanish or Arabic, would be advantageous
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities, deadlines and administrative processes simultaneously
• Experience supporting project administration, including areas such as project set-up, contracts, purchase orders, invoicing, expenses or subcontractor management
• Confidence working with business systems and maintaining accurate records; experience with Salesforce, Concur or similar platforms would be advantageous
• Strong Microsoft Office skills, particularly Excel, Word and Outlook
• Good written and verbal communication skills, with the confidence to follow up with colleagues and stakeholders at different levels of seniority
• A proactive and practical approach, with the ability to identify outstanding actions, resolve routine issues and see tasks through to completion
• Ability to work independently while collaborating effectively with consultants, Finance, HR and other support functions

Preferred Qualifications

• Relevant tertiary qualification in Business Administration, Commerce, Project Management or a related field would be advantageous
• Salesforce certification or formal Salesforce training would be advantageous

Key Success Measures

• Accurate and up-to-date registration status across key client portals
• Higher RFP win rates and revenue
• Reduction in delays caused by incomplete vendor onboarding or expired documentation
• Faster turnaround of client supplier registration requests
• Improved visibility for client-facing teams on portal status and outstanding requirements
• Fewer billing, purchase order or payment delays linked to portal issues
• Strong stakeholder feedback from CSC engagement teams, finance and client procurement contacts

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.