Project Coordinator – Global Operations | Protective Services

Arcfyre International | Protective, Risk Consulting and Journey Management services; Johannesburg; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A global protective services provider is seeking a Project Coordinator to manage protective service operations. This role involves coordinating projects, liaising with clients and operational teams, and ensuring successful execution. Ideal candidates will have experience in project coordination, strong organizational skills, and the ability to handle multiple priorities. This position offers a hybrid work structure with initial office presence during probation. Candidates comfortable working under pressure and outside standard hours will thrive in this environment.

Qualifications

• Experience in project coordination within protective services or related fields.
• Strong ability to manage multiple priorities.
• Comfort with flexible working hours.

Responsibilities

• Coordinate protective service projects from planning to completion.
• Liaise with clients, operational teams, and leadership.
• Monitor project progress and resolve issues.

Skills

Project coordination experience

Exceptional organisation

Interpersonal communication skills

Emotional resilience

Problem-solving ability

Job description

Project Coordinator – Global Operations | Protective Services

Arcfyre delivers protective service operations in environments where planning, judgement, and execution must align without error. We are seeking Project Coordinators who are organised, composed under pressure, and comfortable taking responsibility for keeping complex operations moving. Arcfyre operates in 60+ countries across five continents, delivering protective services and journey management for organisations and individuals who require reliability, discretion, and professional execution.

This role sits at the centre of our operations, coordinating projects from planning through to completion while ensuring communication between clients, operational teams, and leadership remains clear and effective. For the right individual, it is a demanding and engaging role with genuine responsibility.

The Reality of This Role

This position sits close to live operations. Timelines can shift quickly, clients expect clarity and responsiveness, and there are occasions where coordination is required outside standard office hours. For the right person, this is part of what makes the role engaging. You will be trusted with responsibility, exposed to complex projects, and relied upon by experienced professionals.

The Environment

This is not a routine administrative position. Our operations move quickly, client needs evolve, and decisions made in coordination roles can have real operational consequences. You may find yourself managing several projects simultaneously while ensuring that communication, documentation, operational requirements, and financial controls remain aligned. Because Arcfyre operates globally, there will occasionally be evening or weekend coordination requirements.

People who thrive in this role are typically calm, organised, and comfortable working in high-expectation environments.

Working Structure

This role operates on a hybrid basis. However, during the probation period, regular presence in the office is essential. This allows you to integrate fully with the operational team, understand how decisions move through the organisation, and build the relationships required to perform effectively. After this period, hybrid flexibility becomes available in line with operational needs.

The Role

The Project Coordinator is responsible for end-to-end coordination of protective service operations.

You will act as the central connection between:

• Clients
• Operational teams on the ground
• Leadership
• The Global Security Operations Centre

Your role ensures that planning translates into successful execution and that each project concludes accurately and professionally.

Key Responsibilities

• Coordinate protective service projects from initial planning through execution and completion
• Liaise directly with clients, operational teams, and vendor partners
• Prepare quotes, costings, and operational scopes aligned with client needs and risk profiles
• Maintain clear communication between:
• Operational teams
• The Global Security Operations Centre
• Clients and internal stakeholders
• Monitor project progress and resolve issues when circumstances change
• Compile documentation, reports, and compliance records
• Manage financial close-out files to ensure accurate and timely invoicing
• Maintain trusted client relationships while protecting operational integrity

What Successful People in This Role Tend to Have

• Experience in project coordination, ideally within protective services, security, risk, logistics, or similarly demanding industries
• Exceptional organisation and the ability to manage multiple priorities simultaneously
• Comfort working outside standard hours when operations require it
• Strong interpersonal and client-facing communication skills
• Commercial awareness and attention to financial detail
• Initiative and practical problem-solving ability
• Emotional resilience and composure under pressure
• Professional discretion and sound judgement

What This Role Requires

Success in this role relies on more than coordination skills.

It requires:

• Mental resilience and emotional intelligence
• Reliability and strong time management
• Personal accountability
• The ability to distinguish between urgent and important

In our environment, not everything is critical — but everything is important. Managing priorities well prevents routine matters from becoming operational issues.

Before You Apply

This role carries real responsibility and operates at a fast pace. It tends to suit people who are comfortable managing competing priorities, communicating clearly under pressure, and taking ownership of outcomes. It may not be the right fit if you prefer highly predictable environments where decisions move slowly. If you enjoy solving operational problems and delivering work others rely on, you will likely find this role rewarding.