Commercial Service Leader

MyCareerCraft; Johannesburg; On-site; ZAR 480,000 - 720,000; Full time

Job summary

MyCareerCraft seeks a Service Depot Leader in Johannesburg to supervise depot operations, drive safety compliance, and develop the team. You will lead meetings, manage targets, and build strong customer relationships through regular site visits.

The ideal candidate has 3+ years in service/branch management, a technical background, and excellent communication. A valid driver's license and willingness to travel within the region are required.

Qualifications

• National Diploma, BTech or degree in Engineering or a commercial field.
• Minimum 3 years' experience in service or branch management
• Technical background in lifts, escalators or similar equipment (advantageous)
• Working knowledge of OHS Act requirements and safe work practices
• Proven leadership and people management skills
• Strong customer focus, with good written and verbal communication
• Results-driven, organised and process-oriented, with project management skills
• Valid driver's licence and own reliable vehicle
• Willingness to travel within the region

Responsibilities

• Lead, train and develop the depot team, and set and review performance targets
• Run regular team meetings and enforce safety and statutory compliance
• Build strong customer relationships through regular visits and feedback
• Update clients on equipment condition and advise on repairs and future needs
• Drive customer satisfaction and put action plans in place
• Protect depot revenue, achieve budget targets and report on deviations
• Inspect service work to ensure contractual and legal compliance

Skills

Leadership

Customer focus

Communication

Project management

People management

Travel willingness

Safety compliance

OHS knowledge

Education

National Diploma / BTech / degree in Engineering or commercial field

Job description

Requirments

• National Diploma, BTech or degree in Engineering or a commercial field
• Minimum 3 years' experience in service or branch management
• Technical background in lifts, escalators or similar equipment (advantageous)
• Working knowledge of OHS Act requirements and safe work practices
• Proven leadership and people management skills
• Strong customer focus, with good written and verbal communication
• Results-driven, organised and process-oriented, with project management skills
• Valid driver's licence and own reliable vehicle
• Willingness to travel within the region

Duties

• Lead, train and develop the depot team, and set and review performance targets
• Run regular team meetings and enforce safety and statutory compliance
• Build strong customer relationships through regular visits and feedback
• Update clients on equipment condition and advise on repairs and future needs
• Drive customer satisfaction and put action plans in place
• Protect depot revenue, achieve budget targets and report on deviations
• Inspect service work to ensure contractual and legal compliance

#mycareercraft #mycareercraftjob #jobsmycareercraft #serviceleaderjobs