Commercial Sales Representative (AMS)

DigiCert; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Uncapped commission

Pension and retirement benefits

Life insurance

Health and wellness support

Education assistance

LinkedIn Learning access

Job summary

DigiCert in Cape Town is seeking a Commercial Sales Representative to join our team and support our US customer base. The role requires working US business hours and focuses on renewing contracts, expanding relationships, and delivering measurable business outcomes.

The successful candidate will drive renewal strategies, build trusted relationships with decision-makers, and guide customers to DigiCert’s support channels, contributing to reduced churn and increased adoption.

Qualifications

• 3+ years of experience managing full sales cycle (inside or field sales) in the software space.
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspiring and convincing manner.

Responsibilities

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers – Guide Customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate success plans with priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Identify at-risk customers and mitigate churn with value optimization opportunities
• Enabling Customers – Demonstrate and educate Customers on relevant functionality and content resulting in increased adoption
• Delivering Insights – Promote insights relevant to customers’ workflow and feed back their experiences

Skills

Full sales cycle

Objection handling

Time management

Presentation skills

Interpersonal skills

Collaboration

Renewal strategy

Customer meetings

Job description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are in the market for a Commercial Sales Representative to join our salesforce in Cape Town. This role supports our US customer base and therefore requires working US business hours.

As Commercial Sales Representative you will drive renewal strategy, proactively build relationships, deliver business outcomes, mitigate risk & churn, and deliver insights.

What you will do

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts


• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success


• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides


• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics


• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities


• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption


• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

What you will have

• 3+ years of experience managing full sales cycle (inside or field sales) in the software space (essential)


• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal


• Experience in transactional sales; high velocity


• Excellent time management skills


• Strong ability to collaborate with internal operational and account management teams


• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner


• Strong Presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use


• A curious nature with a desire to learn and a competitive spirit


• Action-oriented mentality – loves to get things done!

Benefits

• Competitive compensation, including uncapped commission (role-dependent)


• Achievers Club awards and performance-based incentives


• Pension and retirement benefits (location dependent)


• Life insurance and income protection coverage


• Comprehensive health and wellness support, including medical coverage (where applicable), gym reimbursement, and mental wellbeing resources


• Employee Assistance Program with 24/7 confidential support for employees and their families


• Generous paid time off, including holidays and additional leave options


• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs


• Education assistance and professional development opportunities


• Access to LinkedIn Learning and continuous learning resources


• Employee referral bonus program and additional company perks and discounts


• Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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