Commercial Programme Manager

Herotel Telecoms (Pty) Ltd; Parow; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Exposure to a dynamic workplace

Internal academy

Team‑driven environment

Job summary

Herotel Telecoms (Pty) Ltd is seeking a Commercial Programme Manager to lead discovery, governance and delivery coordination across Revenue Operations and strategic commercial priorities. You’ll influence across functions, drive readiness, and ensure alignment from idea to launch.

The role requires a strong communicator who can translate business needs into integrated delivery plans, manage risks, and coordinate with internal teams and external partners.

Qualifications

• This role requires 6–8 years in programme, project or business analysis roles.
• Experience across commercial, product, technology or operational delivery is preferred, especially in telecoms or internet services.
• PRINCE2, PMP or CBAP certifications are advantageous.

Responsibilities

• Lead discovery with sponsors and stakeholders to interrogate business problems, objectives and assumptions.
• Facilitate As Is and To Be assessments of processes, systems and capabilities, and document the gaps.
• Elicit, analyse and validate requirements, scope, exclusions, constraints and success criteria.
• Support sponsors in building business cases by coordinating inputs on outcomes, options, risks and delivery implications.
• Turn approved objectives into integrated delivery plans with milestones, hand offs and dependencies.
• Establish and continuously improve practical commercial programme management practices, including intake, delivery standards, status reporting and change control.
• Maintain a single source of truth for scope, decisions, actions, risks, issues and dependencies, recording material decisions with their rationale and impact.
• Coordinate internal stakeholders, functional delivery owners and external partners on commitments, sequencing and hand offs.
• Report progress against milestones, escape risks early and keep a consolidated view of commercial initiatives for prioritisation.
• Define readiness criteria with stakeholders and coordinate process, communication, training, support and handover activities.
• Run post implementation reviews and feed lessons learned back into delivery.

Skills

Programme management

Stakeholder facilitation

Business analysis

Cross-functional delivery

Education

Bachelor’s Degree in Business, Commerce, Information Systems or related field

Tools

Jira

Confluence

Job description

Are you a structured, results driven programme leader with a passion for turning business ideas into delivered outcomes? Join our Commercial team as a Commercial Programme Manager in Stellenbosch or Plattekloof, where you’ll lead business discovery, programme governance and delivery coordination across Revenue Operations and our strategic commercial priorities.

This role is perfect for a curious, influential communicator who thrives on working across functions without direct authority, asks the right questions and keeps people aligned from first idea to successful launch.

What you'll do:

• Lead discovery with sponsors and stakeholders to interrogate business problems, objectives and assumptions
• Facilitate As Is and To Be assessments of processes, systems and capabilities, and document the gaps
• Elicit, analyse and validate requirements, scope, exclusions, constraints, dependencies and success criteria
• Support sponsors in building business cases by coordinating inputs on outcomes, options, risks and delivery implications
• Turn approved objectives into integrated delivery plans with clear milestones, hand offs and dependencies
• Establish and continuously improve practical commercial programme management practices, including intake, delivery standards, status reporting and change control
• Maintain a single source of truth for scope, decisions, actions, risks, issues and dependencies, recording material decisions with their rationale and impact
• Coordinate internal stakeholders, functional delivery owners and external partners on commitments, sequencing and hand offs
• Report progress against milestones, escape risks early and keep a consolidated view of commercial initiatives to support leadership on prioritisation and capacity
• Define readiness criteria with stakeholders and coordinate process, communication, training, support and handover activities
• Run post implementation reviews and feed lessons learned back into the way we deliver

What you'll need:

• A Bachelor’s Degree in Business, Commerce, Information Systems or a related field
• 6 to 8 years related experience, including at least 3 years in programme, project or business analysis roles
• Cross functional commercial, product, technology or operational delivery experience, ideally in telecommunications or internet services
• Further business analysis or programme management study will be advantageous
• PRINCE2, PMP or CBAP certification will be advantageous
• Strong business analysis skills, including interrogating business needs, mapping processes and defining gaps and requirements
• The ability to translate decisions into practical, integrated delivery plans and coordination
• A solid command of programme governance, documentation, status reporting and change control
• Strong stakeholder facilitation, communication and influencing skills, with the confidence to work across functions without direct authority
• Comfort working with distributed teams and external partners, and familiarity with delivery tools such as Jira or Confluence

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.