Collections Agent

University of Fort Hare; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The University of Fort Hare in South Africa seeks a Collections Agent to join our finance team, handling overdue accounts for various mandates and maintaining professional relationships with debtors.

The role requires at least 1 year in debt collections, Grade 12, and a clear criminal and credit history. You will be expected to meet collections targets and document all interactions accurately.

Qualifications

• 1 year Debt Collections experience.
• Grade 12
• Must be criminal and credit clear.

Responsibilities

• Contacting Debtors via phone, email, or written communication.
• Negotiating payments and settlements.
• Monitoring payments and follow-up on late payments.
• Documenting interactions and maintaining records.
• Providing professional customer service to debtors, balancing firmness with understanding.
• Meet collections targets.

Skills

Debt collection

Negotiation

Customer service

Documentation

Communication

Education

Grade 12

Job description

Our client based in Tygervalley is looking for Collections agents to collect overdue amounts on different mandates.

Responsibilities:
Contacting Debtors - Reach out to individuals that have outstanding debts via phone, email, or written communication.
Negotiating Payments: Work with debtors to arrange payment plans, negotiate settlements, and determine feasible payment options.
Monitoring Payments: Track and monitor payments to ensure debtors are meeting their obligations. Follow up on missed or late payments.
Documenting Interactions: Maintain accurate records of all communications and transactions with debtors for tracking purposes.
Customer Service: Provide a professional and empathetic approach to debtors, balancing firmness with understanding to maintain positive relationships.
Meet collections targets.

Requirements:
1 year Debt Collections experience.
Grade 12
Must be criminal and credit clear.