Club Operations & Member Experience Lead

Virgin Active South Africa (Pty) Ltd; Oos-Kaap; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking a Club General Manager to drive financial and operational performance for the club. You will lead a dedicated team, ensure brand standards, and oversee revenue growth while managing people, facilities, and safety.

The role requires strong business acumen, leadership, and a track record of delivering exceptional member experiences in a high-energy fitness environment.

Qualifications

• Strong leadership and people management skills.
• Financial proficiency with P&L understanding.
• Experience in club operations and service delivery.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee profitable club operations including revenue and EBITDA growth.
• Manage expenses with P&L oversight and cost controls.
• Lead facility management: safety, maintenance, and utilities.
• Recruitment, development, and training of staff; ensure policy compliance.
• Deliver exceptional member service and resolve queries per policy.
• Conduct competitor analysis and report risks to senior management.

Skills

Financial acumen

Leadership

People management

Education

Matric / NQF 4

managerial experience in club GM role

Tools

HRIS software

Payroll system

Job description

Virgin Active South Africa (Pty) Ltd is seeking a Club General Manager to drive financial and operational performance for the club. You will lead a dedicated team, ensure brand standards, and oversee revenue growth while managing people, facilities, and safety.

The role requires strong business acumen, leadership, and a track record of delivering exceptional member experiences in a high-energy fitness environment.