Cloud & Kubernetes Ops Support Engineer

Connect; Johannesburg; On-site; ZAR 500,000 - 900,000; Full time

Job summary

Connect is seeking a DevOps Support Engineer to provide hands-on operational support for cloud-native and containerised solutions in modern cloud, Docker, and Kubernetes environments. You will troubleshoot issues, monitor platform health, support live services, and help keep production systems stable and observable.

You’ll work with engineering and platform teams to investigate incidents, respond to alerts, analyze logs and metrics, support deployments, maintain runbooks, and escalate as needed

Qualifications

• Must have hands-on experience troubleshooting production or near-production cloud-based and containerised systems.
• Experience supporting Docker containers, Docker images, and Kubernetes workloads, ideally on EKS.
• Working knowledge of AWS infrastructure and operational support patterns.
• Ability to investigate issues using logs, metrics, traces, dashboards, and alerting tools.
• Experience supporting CI/CD pipelines using GitHub CI and/or Jenkins; Docker image build and deployment issues.

Responsibilities

• Troubleshoot issues across cloud infrastructure, Docker containers, Kubernetes workloads, CI/CD processes, networking, and platform services.
• Investigate production alerts, service degradation, failed deployments, and environment issues.
• Use logs, metrics, traces, dashboards, and evidence to identify causes and support resolution.
• Escalate complex issues with clear analysis, evidence, and impact summaries.
• Monitor platform health using Prometheus, Grafana, VictoriaMetrics, Elasticsearch/Kibana, Sentry, and OpenTelemetry.
• Support incident response activities for production and non-production environments.
• Maintain runbooks and knowledge articles; contribute to post-incident reviews.

Skills

Problem solving

Incident management

Documentation

Communication

Troubleshooting

Tools

Docker

Kubernetes

AWS

GitHub CI

Jenkins

Terraform

Ansible

Packer

ArgoCD

Helm

Prometheus

Grafana

VictoriaMetrics

Elasticsearch

Kibana

Sentry

OpenTelemetry

Postgres

Kafka

Job description

Connect is seeking a DevOps Support Engineer to provide hands-on operational support for cloud-native and containerised solutions in modern cloud, Docker, and Kubernetes environments. You will troubleshoot issues, monitor platform health, support live services, and help keep production systems stable and observable.

You’ll work with engineering and platform teams to investigate incidents, respond to alerts, analyze logs and metrics, support deployments, maintain runbooks, and escalate as needed