Cloud Command Center Tech Lead

Cloud Direct; Wes-Kaap; On-site; ZAR 400,000 - 600,000; Full time

Benefits offered by this job

Responsible time off (uncapped annual leave)

Group Life and Disability Insurance

Fitness cash contribution

Pension fund contribution

Medical insurance contribution

Employee Assistance Programme

Enhanced maternity & paternity leave

Job summary

Cloud Direct, located in South Africa, is seeking a Technical Lead to provide support to clients and the Cloud Command Center team. This role involves leading troubleshooting efforts, maintaining system administration, and ensuring adherence to SLAs.

The ideal candidate will possess a strong background in Microsoft cloud technologies with proven mentoring skills. Benefits include uncapped annual leave and various insurance contributions.

Qualifications

• 2+ years in a 24/7 support team or advanced troubleshooting role.
• Strong expertise in Microsoft cloud technologies.
• Experience mentoring and training engineers.

Responsibilities

• Lead troubleshooting, QA, configuration, and deployment.
• Monitor alerts and event logs for SLA adherence.
• Identify process inefficiencies and recommend improvements.

Skills

Technical Leadership

System Administration

Microsoft cloud technologies

Incident management

Training and mentoring

Documentation skills

Education

ITIL Foundation Certification

Tools

PRTG

Azure Monitor

ServiceNow

Log Analytics Alerts

Job description

Cloud Direct, located in South Africa, is seeking a Technical Lead to provide support to clients and the Cloud Command Center team. This role involves leading troubleshooting efforts, maintaining system administration, and ensuring adherence to SLAs.

The ideal candidate will possess a strong background in Microsoft cloud technologies with proven mentoring skills. Benefits include uncapped annual leave and various insurance contributions.