Clinician Onboarding Specialist (BBS888)

Overseas; Cape Town; Remote; ZAR 919,000 - 1,654,000; Part time

Benefits offered by this job

Paid time off

Holidays

100% remote setup

Bi-monthly USD payment

Job summary

Overseas is seeking a Clinician Onboarding Specialist to own our onboarding experience for new clinicians on a fast-growing virtual behavioral health platform. You will lead three-hour live onboarding calls, guide clinicians through the EHR and payroll system via screen share, and prepare materials ahead of each session.

This role includes follow-up support and process improvement to scale clinician experience.

Qualifications

• Clear, professional communication on live calls.
• Healthcare onboarding or clinical support experience preferred.
• Experience with EHR platforms and payroll systems.
• Comfort presenting on live screen-share sessions.

Responsibilities

• Lead three-hour live onboarding calls with clinicians.
• Walk through EHR, payroll, and workflows with screen share.
• Prepare materials and coordination for each session.
• Follow up with clinicians and answer questions after sessions.
• Flag recurring issues to improve onboarding materials.

Skills

English communication

Healthcare onboarding

EHR platforms

Screen sharing

Payroll systems

Google Workspace

Notion

Airtable

Organization

Tools

Rippling

Gusto

Tebra

Rippling (preferred)

Google Workspace

Notion

Airtable

Job description

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining a fast-growing virtual behavioral health platform. You will lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions afterward, and flag recurring issues to help the onboarding process improve over time.

This role is currently owned by a company leader at approximately 20 hours per week. You are taking over a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform. Communication quality and energy are non-negotiable. You will be on live calls with large cohorts of clinicians, keeping them engaged and informed across a three-hour session. If you have healthcare onboarding or clinical support experience, are confident presenting on live calls, and bring the energy and professionalism to represent the company well with every clinician you onboard, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability Monday through Friday, 9 AM to 5 PM US Pacific Time
• Own a high-priority onboarding function at a mission-driven behavioral health platform serving one of the most underserved patient populations in the US
• Direct, long-term role with real impact on clinician experience and operational quality

What You'll Work On

Live Onboarding Calls

• Lead three-hour onboarding calls with newly hired clinicians via video conference
• Share your screen and walk clinicians through the EHR platform step by step, covering workflows, documentation, scheduling, and platform navigation
• Walk clinicians through the payroll system including timesheet entry and setup in Rippling or a comparable platform
• Keep large cohorts of clinicians engaged, focused, and confident throughout the full session with strong energy and clear communication
• Answer questions live during the call and handle a range of technical and process-related inquiries with composure

Preparation and Setup

• Prepare all materials, presentations, and platform setups ahead of each onboarding session
• Coordinate logistics including participant lists, calendar invites, and any pre-call communication to clinicians
• Ensure every session is set up for a smooth, professional experience from the first minute

Follow-Up Support

• Respond to clinician questions after the onboarding call via email or messaging with accurate, timely answers
• Track outstanding questions and ensure every clinician receives a complete response
• Escalate complex or clinical questions to the appropriate internal team member

Process Improvement and Flagging

• Identify recurring questions, confusion points, or friction in the onboarding process and flag them to the internal team with clear documentation
• Contribute to improving onboarding materials, scripts, and workflows over time based on what you observe in each session

What You Bring

• Strong written and verbal English communication skills with a clear, professional, and warm delivery — an accent is fine as long as communication is clear and confident
• Healthcare experience, ideally in behavioral health, therapy, or clinical support
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
• Experience walking clinicians or staff through onboarding processes including healthcare guidelines, policies, and platform navigation
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
• Strong energy and presence on live video calls with the ability to keep a large group engaged across an extended session
• Proficient with Google Workspace, Notion, Airtable, and similar productivity and collaboration tools
• Well-organized and self-directed with the ability to manage preparation, execution, and follow-up across multiple onboarding cohorts simultaneously
• Available Monday through Friday, 9 AM to 5 PM Pacific Time

Nice to Have

• Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting
• Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform
• Familiarity with Tebra or similar behavioral health EHR platforms
• Experience managing onboarding programs for large cohorts across multiple sessions