Clinical Application Specialist Sandton

Business Capital Group; Sandton; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Business Capital Group is seeking an IT systems professional with 2-3 years in business-focused IT system management and 3-5 years related experience. ITIL Foundation is required, with advantage for additional IT qualifications.

The role involves providing SME support for Oncology systems, monitoring system performance, and ensuring SLA delivery while coordinating changes and third-party escalations to maintain business stability.

Qualifications

• 2-3 years’ direct experience in managing IT systems from a business point of view.
• 3-5 years related work experience.
• ITIL Foundation Certified is a prerequisite.

Responsibilities

• Provide subject-matter expertise and knowledge regarding Oncology systems, to all role players, and provide user support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services.
• Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements.
• Manage Service level delivery according to agreed and signed off SLAs.
• Investigate incidents and problem reports regarding the systems and assist with problem resolution.
• Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
• Know Systems landscape and ensure that this is monitored and optimized.
• Document interdependencies between systems and other related systems & processes and optimize to ensure business stability.
• Manage 3rd Party escalation.
• Coordinate and Drive Small Enhancements
• Proactively identify shortcomings, issues, etc. in Oncology system functionalities, procedures and performance and make recommendations for changes/improvements to Line.
• Follow change governance process for any changes required in Oncology IT environment including sign off of UAT (user acceptance testing).
• Ensure full understanding of business changes (BRD & BSS) to determine systems impact and sign off.
• Review deployment plan and sign off if correct.
• Provide subject-matter expertise and support & assistance to change projects regarding changes/improvements to systems.

Skills

ITIL Foundation Certified

Operating systems knowledge

Information security knowledge

Verbal and written communication

Education

IT-related qualification

Job description

Job Responsibilities

• Provide subject-matter expertise and knowledge regarding the Oncology systems, to all role players, and provide user support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services.
• Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements.
• Manage Service level delivery according to agreed and signed off SLAs.
• Investigate incidents and problem reports regarding the systems and assist with problem resolution.
• Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
• Know Systems landscape and ensure that this is monitored and optimized.
• Document interdependencies between systems and other related systems & processes and optimize to ensure business stability.
• Manage 3rd Party escalation.

Coordinate and Drive Small Enhancements

• Proactively identify shortcomings, issues, etc. in Oncology system functionalities, procedures and performance and make recommendations for changes/improvements to Line.
• Follow change governance process for any changes required in Oncology IT environment including sign off of UAT (user acceptance testing).
• Ensure full understanding of business changes (BRD & BSS) to determine systems impact and sign off.
• Review deployment plan and sign off if correct.
• Provide subject-matter expertise and support & assistance to change projects regarding changes/improvements to systems.

Desired Experience & Qualifications

• 2-3 years’ direct experience in managing IT systems from a business point of view.
• 3-5 years related work experience.
• 2-3 years’ experience in analyzing and defining business requirement specifications.
• Operational experience in a corporate channel environment.
• Experience in a healthcare services environment.
• ITIL Foundation Certified is a prerequisite.
• IT related qualification will be advantageous.
• Knowledge of in-house systems will be advantageous.
• The ability to communicate verbally and in writing.
• Knowledge of operating systems (Microsoft Windows).
• Previous experience in the healthcare industry will be advantageous.
• Sound knowledge of Information Security controls, concepts, and best practices is required along with a solid understanding of technology and associated security risks.