Client Success Lead — Grow Key Recruitment Accounts

Ditto Hire; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Direct exposure to leadership

Clear growth path

Fast-moving team

Job summary

Ditto Hire is seeking a proactive Customer Success professional to own a portfolio of recruitment clients in South Africa. You will be their main contact, build strong relationships with consultants and directors, and ensure they are confident, supported, and achieving real results.

You will manage queries via ticketing, email and calls, diagnose issues, and work with product teams when needed. You will onboard new clients, run structured training sessions, and help teams use Ditto more

Qualifications

• 1–3 years in customer success, SaaS support, account management, or similar.
• Strong communicator. Clear. Confident. Professional.
• Organised and accountable; comfortable learning systems quickly.

Responsibilities

• Own a portfolio of recruitment clients.
• Be their primary contact inside Ditto.
• Build strong working relationships with consultants and directors.
• Ensure they’re confident, supported, and getting real results.
• Solve problems properly by managing queries via ticketing, email, and calls.
• Diagnose issues clearly and resolve them fast; work with product and engineering when needed.
• Onboard new clients and run structured training sessions.
• Help teams use Ditto effectively, not just use it.
• Spot risks early; identify upsell opportunities; contribute ideas to improve the client experience.

Skills

Customer success

SaaS support

Account management

Communication

Tools

CRM software

Job description

Ditto Hire is seeking a proactive Customer Success professional to own a portfolio of recruitment clients in South Africa. You will be their main contact, build strong relationships with consultants and directors, and ensure they are confident, supported, and achieving real results.

You will manage queries via ticketing, email and calls, diagnose issues, and work with product teams when needed. You will onboard new clients, run structured training sessions, and help teams use Ditto more