Client Services Coordinator

Sourcefit; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Converge360 is seeking a Client Services Coordinator to oversee the execution of digital marketing programs, acting as the main client liaison from sale through final reporting. You will coordinate timelines, assets, and communications across a 25+ brand portfolio in a fast-paced, team-driven environment.

This entry-level role emphasizes organization, attention to detail, and strong communication while working with sales, editorial, design, production, and finance teams to ensure timely delivery

Qualifications

• 1+ year of experience in administrative support, client services, or project coordination.
• Strong organizational skills and the ability to prioritize multiple projects.
• Excellent verbal and written communication skills, especially in client-facing interactions.
• Detail-oriented with strong follow-through and a collaborative attitude.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Act as the main point of contact for clients after contract signing, managing all communications, timelines, and expectations through project completion.
• Schedule and lead client onboarding and planning calls to gather goals, define deliverables, and ensure alignment.
• Manage and track campaign timelines, coordinating with sales, editorial, design, production, and external vendors to ensure all deadlines are met.
• Oversee the delivery and QA of digital marketing assets such as webinars, content syndication forms, custom landing pages, emails, and microsites.
• Coordinate with the Sales team to gather project details, contracts, and goals at the project kickoff stage.
• Provide clear direction and support to editorial, creative, and digital teams to meet campaign objectives and timelines.
• Work with Finance to ensure accurate billing and completion of campaign-related documentation.
• Maintain up-to-date campaign trackers and project documentation across systems such as Basecamp, spreadsheets, or project management tools.
• Monitor campaign performance metrics and ensure timely delivery of lead reports and final recap documentation to clients.
• Provide ongoing status updates to stakeholders internally and externally.
• Identify and troubleshoot challenges, escalating issues as necessary to ensure program success.

Skills

Administrative support

Client services

Project coordination

Organizational skills

Communication skills

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Microsoft Office

Basecamp

Salesforce

Airtable

ON24

Job description

The Client Services Coordinator is a vital member of the Converge360 team, responsible for managing the execution of a wide range of digital marketing programs including webinars, content syndication, microsites, and custom campaigns. Serving as the primary liaison between clients and internal teams, this entry-level role ensures seamless delivery of contracted programs from the moment of sale through final reporting.

Working closely with departments across the organization—sales, editorial, creative, production, and finance—the Coordinator facilitates timelines, assets, communications, and deliverables for a portfolio of 25+ established B2B media brands. This is a client-facing, detail-oriented role ideal for someone who is highly organized, tech-savvy, and thrives in a collaborative, deadline-driven environment.

Essential Job Functions

Campaign Coordination & Client Management

• Act as the main point of contact for clients after contract signing, managing all communications, timelines, and expectations through project completion.
• Schedule and lead client onboarding and planning calls to gather goals, define deliverables, and ensure alignment.
• Manage and track campaign timelines, coordinating with sales, editorial, design, production, and external vendors to ensure all deadlines are met.
• Oversee the delivery and QA of digital marketing assets such as webinars, content syndication forms, custom landing pages, emails, and microsites.

Internal Collaboration & Communication

• Coordinate with the Sales team to gather project details, contracts, and goals at the project kickoff stage.
• Provide clear direction and support to editorial, creative, and digital teams to meet campaign objectives and timelines.
• Work with Finance to ensure accurate billing and completion of campaign-related documentation.

Project Management & Reporting

• Maintain up-to-date campaign trackers and project documentation across systems such as Basecamp, spreadsheets, or project management tools.
• Monitor campaign performance metrics and ensure timely delivery of lead reports and final recap documentation to clients.
• Provide ongoing status updates to stakeholders internally and externally.
• Identify and troubleshoot challenges, escalating issues as necessary to ensure program success.

Required Skills and Qualifications

• 1+ year of experience in administrative support, client services, or project coordination (internship experience acceptable).
• Strong organizational skills and the ability to prioritize multiple projects simultaneously.
• Excellent verbal and written communication skills, especially in client-facing interactions.
• Detail-oriented with strong follow-through and a collaborative attitude.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Preferred Skills and Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Familiarity with webinar platforms (e.g., ON24), content syndication workflows, or marketing automation tools.
• Understanding of digital marketing and B2B lead generation campaigns.
• Experience using project management or CRM tools (e.g., Basecamp, Salesforce, Airtable).

Equal Opportunity Disclaimer: We are an equal opportunity employer and value diversity in our workforce. All applications will be considered based on merit and business requirements. Due to the volume of applications received, only shortlisted candidates will be contacted. By applying, you consent to the processing of your personal information for recruitment purposes in accordance with applicable data protection legislation.