Digital Campaign Coordinator & Client Liaison

Sourcefit; Cape Town; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Converge360 is seeking a Client Services Coordinator to oversee the execution of digital marketing programs, acting as the main client liaison from sale through final reporting. You will coordinate timelines, assets, and communications across a 25+ brand portfolio in a fast-paced, team-driven environment.

This entry-level role emphasizes organization, attention to detail, and strong communication while working with sales, editorial, design, production, and finance teams to ensure timely delivery

Formación

• 1+ year of experience in administrative support, client services, or project coordination.
• Strong organizational skills and the ability to prioritize multiple projects.
• Excellent verbal and written communication skills, especially in client-facing interactions.
• Detail-oriented with strong follow-through and a collaborative attitude.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsabilidades

• Act as the main point of contact for clients after contract signing, managing all communications, timelines, and expectations through project completion.
• Schedule and lead client onboarding and planning calls to gather goals, define deliverables, and ensure alignment.
• Manage and track campaign timelines, coordinating with sales, editorial, design, production, and external vendors to ensure all deadlines are met.
• Oversee the delivery and QA of digital marketing assets such as webinars, content syndication forms, custom landing pages, emails, and microsites.
• Coordinate with the Sales team to gather project details, contracts, and goals at the project kickoff stage.
• Provide clear direction and support to editorial, creative, and digital teams to meet campaign objectives and timelines.
• Work with Finance to ensure accurate billing and completion of campaign-related documentation.
• Maintain up-to-date campaign trackers and project documentation across systems such as Basecamp, spreadsheets, or project management tools.
• Monitor campaign performance metrics and ensure timely delivery of lead reports and final recap documentation to clients.
• Provide ongoing status updates to stakeholders internally and externally.
• Identify and troubleshoot challenges, escalating issues as necessary to ensure program success.

Conocimientos

Administrative support

Client services

Project coordination

Organizational skills

Communication skills

Educación

Bachelor's degree in Marketing, Communications, Business, or related field

Herramientas

Microsoft Office

Basecamp

Salesforce

Airtable

ON24

Descripción del empleo

Converge360 is seeking a Client Services Coordinator to oversee the execution of digital marketing programs, acting as the main client liaison from sale through final reporting. You will coordinate timelines, assets, and communications across a 25+ brand portfolio in a fast-paced, team-driven environment.

This entry-level role emphasizes organization, attention to detail, and strong communication while working with sales, editorial, design, production, and finance teams to ensure timely delivery