Client Services & Benefits Administrator

Momentum Corporate; Sandton; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Momentum Corporate seeks a dedicated professional to support retirement fund administration and credit control activities. You will investigate and resolve debtors, assist with audits, and ensure data integrity and legislative compliance.

The role requires Grade 12, 4-6 years experience in employee benefits, and knowledge of relevant legislation. Training via Yenzani is compulsory, and you will report to the Administration Manager.

Qualifications

• Grade 12 (NQF Level 4) is required.
• 4-6 years of relevant experience.
• Employee benefits experience is essential.
• Extensive industry knowledge and product knowledge as well as relevant legislation.
• Successful completion of Yenzani training is compulsory.

Responsibilities

• Investigate and resolve credit control accounts for the Retirement funds and premium debtors for the Risk funds.
• Assisting with ad hoc requests (preparation of funds for deregistration’s, reconstructions, JIRA’s).
• Preparation of data and handling queries related to annual audits, rate reviews.
• Monthly monitoring of members on temporary absence.
• Management of Divorce claims, ensuring compliance with legislation, and managing all related documentation and communication in line with service standards.
• Manage data integrity, records, and reporting.
• Ensuring adherence to organisational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Supporting the Administration Manager and client centric model that enables efficient and effective client service.
• Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.
• Claim accruals.
• Refunds of overpaid contributions.
• Workflow related projects.
• JACC report investigations and clearing.

Skills

Employee benefits experience

Industry knowledge

Product knowledge

Legislation knowledge

Education

Grade 12 (NQF Level 4)

Yenzani training

Job description

Momentum Corporate seeks a dedicated professional to support retirement fund administration and credit control activities. You will investigate and resolve debtors, assist with audits, and ensure data integrity and legislative compliance.

The role requires Grade 12, 4-6 years experience in employee benefits, and knowledge of relevant legislation. Training via Yenzani is compulsory, and you will report to the Administration Manager.