Death Benefit Administrator

Red Ember Recruitment (Pty) Ltd; Cape Town; On-site; ZAR 260,000 - 420,000; Full time

Job summary

Red Ember Recruitment is seeking a Death Benefit Administrator in Cape Town to accurately and timely process death claims in line with the service level agreement with the Fund.

The role requires Grade 12, 4+ years of benefits administration experience, and strong MS Excel/Outlook skills, with emphasis on attention to detail and the ability to work independently or in a team under pressure.

Qualifications

• Grade 12 with strong numeracy and literacy.
• 4+ years in employee benefits administration or death claim processing.
• Solid knowledge of Pension Fund Act Section 37C.
• Proficient in MS Excel (formulas/macros) and MS Outlook.
• Excellent verbal and written communication.

Responsibilities

• Process death claims and investigate inquiries.
• Apply fund rules, policies, legislation, and SLAs.
• Liaise with employer, beneficiaries, and service providers.
• Oversee and reconcile nil contributions.
• Respond to queries from the central mailbox within SLA.
• Perform other duties as required.

Skills

Death claim processing

MS Excel

MS Outlook

Communication skills

Independent worker

Team collaboration

High-pressure environment

Attention to detail

Education

Grade 12

Job description

Red Ember Recruitment is recruiting for a Death Benefit Administrator for our client in Cape Town. The death benefit administrator will be responsible for the accurate and timeous processing of death claims within the agreed service level between the client and the Fund.

Requirements

• Grade 12
• Death claim process
• Good verbal and written communication skills
• MS Excel intermediate level, use formulas and macros

Experience:

• Minimum 4 years employee benefits administration experience
• Thorough knowledge of Section 37C of Pension Fund Act
• A solid knowledge of related legislation
• MS Outlook experience, use of reminder, calendar, create subfolders
• Experience in handling administration queries
• Methodical and meticulous.
• A self-starter who can work independently with minimal support but who can also work in a team environment.
• Able to work in a high pressurised environment

Key Responsibilities:

• Perform all death claims related activities which include - claim processing, investigate death claims, responding to claims related queries and complaints.
• Application of fund rules, policies, legislation, administration procedures and the service level agreement when processing
• Liaise with employer, beneficiaries, and service providers.
• Oversee and reconcile the nil contributions
• Attend to the fund central mailbox and respond to queries within SLA.
• Any other duties as determined by business needs and participate in all organizational events as required.