Client Service Specialist: Inbound Support & Resolution

Momentum

Centurion

On-site

ZAR 180,000 - 300,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Momentum in Centurion is seeking a client service professional to deliver high-quality support across inbound calls, emails, and digital channels. You will respond to client needs, concerns, and complaints within SLA and compliance requirements, ensuring accurate information and timely updates.

The role requires 2-3 years in a call centre or client service environment, matric or equivalent, and proficiency in English.

Qualifications

Matric or equivalent is essential.
English written and verbal proficiency is essential.
2-3 years' experience in a call centre or client service environment.

Responsibilities

Engage with clients to resolve queries within SLA and quality standards.
Take ownership of complaints and ensure timely resolution.
Provide clients with relevant information and documentation per policy guidelines.
Capture and update client information on relevant systems.
Complete all administrative and reporting requirements within timeframes.
Adhere to legislative/compliance requirements in the service process.
Identify and report process and system improvements to enhance client experience.
Investigate client queries and provide timeous feedback.
Escalate queries to relevant departments and stakeholders.
Provide accurate information and after-sales advice to clients and stakeholders.
Produce regular reports on service delivery against SLAs and targets.