Client Service Consultant: Onboarding x2

Prescient; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Prescient is seeking a Transfer Agency Client Service professional to manage the onboarding of individuals and legal entities. You will act as the conduit between clients and Prescient Fund Services and ensure accurate, timely onboarding and data entry.

Responsibilities include KYC validation, regulatory classifications (FATCA, ASISA, SARB), and maintaining all client records in unit registry systems, with close collaboration with Compliance and Internal Audit to meet FICA RMCP standards.

Qualifications

• Relevant experience of 1–2 years in client onboarding processes.
• Understanding of applicable legislation: ICA, FATCA, DWT/IWT.
• Matric as a minimum; tertiary qualifications preferred.

Responsibilities

• Handle client onboarding workflow for individuals and entities.
• Validate documents for FICA RMCP compliance and load onto systems.
• Maintain accurate client data and regulatory classifications (FATCA, ASISA, SARB).
• Coordinate with Compliance and Internal Audit to ensure adherence to procedures.
• Provide timely client feedback and escalate aged items as required.

Skills

Client onboarding experience

Attention to detail

Communication skills

Education

Matric or equivalent

Relevant tertiary qualification preferred

Job description

Purpose of role:

The Transfer Agency Client Service team aims to provide excellent levels of client service to all investors in a timely and accurate manner. Recognising its key position as the conduit between the client and the broader Prescient Fund Services operational teams. As part of the onboarding function of the broader client service team you will be responsible for performing all duties relating to the client onboarding process for individuals and legal entities.

Duties and responsibilities:

• Client onboarding process and account creation for individuals and legal entities which includes Docfox (KYC application) and the unit registry system across all management companies where administration is performed.
• Perform validation checks on the Client documents submitted for onboarding a new investor to ensure the necessary FICA requirements are met in accordance with the FIC and the relevant RMCP before loading investor onto the unit registry system. Ensure all client accounts are loaded and authorised in Docfox.
• Follow-up on outstanding information/documents with the Client and deliver exceptional client service, by providing Client with regular feedback.
• Ensure all new clients are created in the unit registry system according to the capturing standard.
• Ensure the correct capturing of all regulatory classifications (FATCA, ASISA, SARB).
• Ensure the correct capturing all tax classifications (DWT, IWT) and ensuring the clients tax details have been recorded appropriately.
• Ensuring daily individual checklist have been updated by administrators and handed to Team Leader for final sign-off.
• Work with Compliance and Internal audit to ensure adherence to the FICA RMCP.
• Submit all High-Risk clients to Compliance and review that it is completed.
• Review all static data change requests and perform relevant client call backs to verify the changes.
• Implementing and maintaining process controls using workflow management. Ensuring all items have relevant comments for audit purposes and elevate any aged items. Ensure there are no aged items in individual queues.
• Review all current clients and remediate where FICA requirements are not met.

Required experience:

• Relevant experience of at least 1-2 years a related role where you have dealt with all processes relating to client onboarding.
• Sound foundational understanding and exposure to the various applicable legislation including but not limited to:
• UT Manco environment and operations
• ICA, DWT, FATCA

Required qualifications:

• Relevant tertiary qualiofi8cations preferred. Matric as a minimum.

Key Competencies:

• Highly methodical and can working within specific processes and structure.
• Ability to work under time pressure around submission deadline times.
• Highly organized and good time management skills.
• Strong problem-solving ability.
• Ability to work under limited supervision.
• Positive team player.
• Enthusiastic and client centric attitude.
• Excellent communication skills both written and verbal.
• Accuracy and attention to detail.
• Honesty and integrity.

Why this role?

This is a brilliant opportunity to apply your skills and experience in the UT MANCO environment and join a team experiencing incredible growth. There is a lot of opportunity for you to transfer your experience to the team and be involved in a wide range of tasks.