Administrator: Cash Management & Reconciliations

Intembeko Investment Administrators; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Intembeko Investment Administrators in South Africa is seeking a Cash Management & Reconciliations specialist to support Product Finance. You will process payments and collections, perform bank reconciliations, and contribute to risk management, reporting, and client service across investment products.

This hands-on role requires strong attention to detail, solid Excel skills, experience with unit trusts and transfer agency processes, and the ability to work in a high-volume environment.

Qualifications

• Relevant tertiary qualification in Accounting or related field.
• Experience in Unit Trusts, Transfer Agency, or related investment operations is preferred.
• Strong accounting and reconciliation skills with high accuracy.
• Exposure to cash management processes and operational controls is advantageous.
• Willingness to engage in UAT and system enhancements.

Responsibilities

• Process daily payments and collections accurately and timely.
• Perform daily bank reconciliations and investigate discrepancies.
• Prepare monthly management information packs for stakeholders.
• Maintain audit trails and support internal/external audits.
• Contribute to process improvements and project-related activities.
• Build relationships with clients, auditors, and service providers.

Skills

Attention to detail

Analytical thinking

Numerical ability

Communication

Team collaboration

Education

Diploma/National Diploma in Accounting

Tools

Pastel

Flexcube

Digiata modules

Online banking platforms

Microsoft Excel

PowerPoint

Job description

Purpose of the job

This role is responsible for performing and supporting the Cash Management & Reconciliations function within Product Finance, ensuring the accurate and timely processing of payments and collections, bank reconciliations, risk management, reporting and client service and projects, and continuous improvement across various investment products.

Reporting to the Team Leader

Purpose of the job

This role is responsible for performing and supporting the Cash Management & Reconciliations function within Product Finance, ensuring the accurate and timely processing of payments and collections, bank reconciliations, risk management, reporting and client service and projects, and continuous improvement across various investment products.

The position involves hands‑on operational support, maintaining controls and governance standards, resolving queries, and contributing to process improvements, projects, system enhancements, and UAT activities.

Main Duties & Responsibilities

Operational Delivery:

Payments and Collections

• Validate and process daily bulk payments and collections accurately and timeously
• Process daily manual payments and collections in line with approved controls and procedures
• Process foreign exchange (forex) payments in accordance with regulatory, banking, and internal policy requirements
• Maintain and manage the creditors ledger for commission payments to brokers
• Perform DFM commission fee reconciliations to ensure accuracy and completeness of broker payments
• Investigate and resolve commission‑related discrepancies

Bank Reconciliations

• Perform daily bank reconciliations for all bank accounts
• Investigate, analyze, and appropriately tag items identified within bank reconciliations
• Follow up on unreconciled items to ensure prompt resolution and clearance
• Escalate outstanding or unusual items in line with internal escalation procedures

Reporting and Client Services

• Prepare monthly financial reports for internal and external stakeholders by way of a Management Information Pack
• Ensure accuracy, completeness, and timeliness of all reported information
• Build and maintain effective relationships with clients, auditors, trustees, internal stakeholders, and service providers.
• Respond to operational and stakeholder queries professionally, within agreed timelines, and ensure clear, timely, and solution‑oriented communication and support.
• Promote collaboration, teamwork, and alignment to the company’s values, culture, and service standards.
• Support an inclusive, respectful, and engaged working environment while contributing to team morale, knowledge sharing, and cross‑functional collaboration.

Risk Management

• Adhere to internal financial controls, policies, and procedures
• Maintain accurate audit trails and supporting documentation
• Support internal and external audits by providing required information and explanations
• Maintain and oversee effective financial controls, governance standards, compliance requirements, and operational risk management processes.
• Identify, investigate, resolve, and elevate financial or operational risks, discrepancies, and control issues where required.
• Monitor adherence to controls, policies, procedures, and regulatory requirements to ensure operational effectiveness and risk mitigation.

Projects & Continuous Improvement

• Support and participate in operational projects, client take‑ons, system enhancements, process improvement initiatives, and UAT activities.
• Contribute to initiatives aimed at improving operational efficiency, reporting accuracy, controls, risk mitigation, cost efficiencies, and overall service delivery.
• Contribute to business objectives through continuous improvement initiatives and enhanced operational and client service outcomes.

Ideal Experience

• 1-4 years' experience within Unit Trust and Transfer Agency administration services across a range of investment products, including Unit Trusts, Hedge Funds, Pooled Portfolios, Retirement, Life, and LISP products.
• Practical exposure to cash management processes, bank reconciliations, operational reporting, and operational controls.
• Experience working in high-volume, deadline‑driven operational environments while managing multiple priorities and maintaining strong controls.
• Experience investigating, resolving, and escalating operational issues and discrepancies.
• Exposure to client take‑ons, system enhancements, process improvement initiatives, and UAT/testing activities would be advantageous.
• Strong accounting, reconciliation, analytical, and numerical skills, with a high level of accuracy and attention to detail.
• Strong problem‑solving skills, with the ability to investigate, resolve, and elevate operational issues and discrepancies.
• Sound knowledge of investment products, including Unit Trusts, Hedge Funds, Pooled Portfolios, Retirement, Life, and LISP products, would be advantageous.
• Strong communication and stakeholder engagement skills, with the ability to interact professionally with internal and external stakeholders.
• Strong organizational, planning, and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to support operational delivery and contribute to effective team coordination.
• Sound knowledge of regulatory requirements relevant to the role would be advantageous.

Competencies and ideal personality attributes

• Detail‑oriented and analytical, with strong numerical ability and a practical, solution‑oriented approach to operational delivery.
• Strong communication and interpersonal skills, with the ability to build and maintain effective working relationships.
• Well‑organized, adaptable, and able to manage multiple priorities while maintaining accuracy in a high‑volume operational environment.
• Demonstrates sound judgement and critical thinking, with the ability to identify, investigate, resolve, and elevate issues appropriately.
• Proactive, resilient, and self‑motivated, with a willingness to contribute to continuous improvement and business initiatives.
• Collaborative and team‑oriented, with a strong commitment to service excellence and the company’s values and culture.
• Comfortable working in an environment of change and evolving processes, systems, and technologies.

Software and systems knowledge

• Pastel
• Flexcube experience would be advantageous
• Digiata modules and online banking platforms
• Proficient in Microsoft Office applications, with advanced Excel skills essential and PowerPoint proficiency advantageous
• Comfortable working with digital tools, automation initiatives, evolving technologies, and AI‑enabled operational processes, with a willingness to learn and adapt to new systems and technologies to support operational efficiency and continuous improvement.

Ideal Qualifications

• Relevant tertiary qualification, such as a Diploma, National Diploma, or equivalent qualification in Accounting or a related field.

Intembeko Investment Administrators is a South African company committed to meaningful transformation. We would like to help redress the imbalances of the past and appoint suitably qualified candidates from designated groups into meaningful roles.