Client Relationship Manager (Call Center)

AtripleA recruitment & temps; Pretoria; On-site; ZAR 200,880 - 245,520; Full time

Job summary

A recruitment agency in Pretoria is seeking a Client Relationship Manager for their call center. The successful candidate will manage a team, set goals, and implement policies to enhance client experiences. Requirements include 5 years of call center experience, 3 years in management, and bilingual proficiency in English and Afrikaans. Offers a competitive salary of R18,000 to R22,000 per month, aiming to optimize client relations and processes.

Qualifications

• 5 years of call center experience required.
• 3 years of management experience needed.
• Strong knowledge of IT, printing or photographic processes.

Responsibilities

• Manage a 5-seat call center, setting goals and training staff.
• Implement new policies to improve client experience.
• Develop scripts for effective communication.

Skills

Call center management

Client communication

Bilingual (English and Afrikaans)

CRM implementation

Job description

Client Relationship Manager (Call Center)

Location: Pretoria
Salary: R18 000.00 to R22 000 p.m

Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.

Job Specification:

• Management of a 5-seat call center, setting of goals, staff training and motivation.
• Implementing new policies and protocols that will improve client experience.
• Developing scripts and standardizing responses to create cohesion and effective communication.
• Implementing CRM software and ensuring the effective use thereof.
• Dealing with complaints and resolving problems.
• Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
• Communicating effectively and professionally between production and the client.
• Maintaining a strong knowledge of company processes - understanding the delivery workflows, dispatch protocols, ordering and tracking software's, company promotions, etc.
• Reporting to management on a weekly basis.

Requirements:

• 5 years call center experience
• 3 years management experience
• Knowledge of IT, printing or photographic processes.
• Fully bilingual in both English and Afrikaans

Please send Updated CV, Qualifications and last payslip to [e-mail]

AtripleA Recruitment and Temps

www.aaaa.co.za