Client Experience Manager - Call Center Leadership

AtripleA recruitment & temps; Pretoria; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A client-focused recruitment company is seeking a Client Relationship Manager to oversee a 5-seat call centre. This role involves managing staff, enhancing the client experience through policy implementation, and ensuring effective communication. The ideal candidate has 5 years of call centre and 3 years of management experience, as well as knowledge in IT and printing processes. Proficiency in both English and Afrikaans is essential. This is an exciting opportunity to lead a team and improve client relations.

Qualifications

• 5 years call centre experience required.
• 3 years in a management role necessary.
• Knowledge of IT, printing or photographic processes is beneficial.

Responsibilities

• Manage a 5-seat call centre and motivate staff.
• Implement policies to enhance client experience.
• Develop scripts for effective communication.

Skills

5 years call centre experience

3 years management experience

Fully bilingual in English and Afrikaans

Job description

A client-focused recruitment company is seeking a Client Relationship Manager to oversee a 5-seat call centre. This role involves managing staff, enhancing the client experience through policy implementation, and ensuring effective communication. The ideal candidate has 5 years of call centre and 3 years of management experience, as well as knowledge in IT and printing processes. Proficiency in both English and Afrikaans is essential. This is an exciting opportunity to lead a team and improve client relations.