Client Relations Strategist – Elevate Customer Experience

oldmutual

Cape Town

On-site

ZAR 180,000 - 280,000

Full time

6 days ago

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Job summary

Old Mutual South Africa is seeking a customer service professional to provide knowledgeable information, handle orders, resolve issues, and build relationships with customers. You will use a multilevel sales script to clarify needs and enter interactions into the CRM for high-quality data.

The role emphasizes compliance with company policies and ongoing personal development. This full-time position in Cape Town focuses on delivering superior customer experience and supporting renewal activities

Qualifications

The ad lists core customer-service competencies and behaviours.

Responsibilities

Provide advanced product/service information to customers.
Record and process customer orders, selecting the best approach.
Respond to basic and advanced customer issues including returns, exchanges and complaints.
Make calls to allocated potential customers to develop relationships and act as first point of contact for queries.
Enter customer interactions into the CRM to maintain data quality for retention and growth.
Clarify customer needs using a multilevel sales script.
Deliver exceptional renewals service to encourage continued use of products/services.
Develop knowledge of company policies and regulatory codes to ensure compliance.
Pursue personal capability growth through training and coaching.