Client Relations & Growth Specialist

Old Mutual Life Assurance Company (SA) Ltd (PFA); Rustenburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd (PFA) is seeking a results-driven customer service professional in Rustenburg. You will provide product information, process orders, answer inquiries, and resolve issues while directing customers to the appropriate channel with accuracy and empathy.

The role emphasizes CRM data management, relationship building, and compliant operations. A Matric certificate is required, with training and development opportunities offered to enhance product knowledge

Qualifications

• Matric certificate required; customer service or sales experience preferred.
• Ability to manage customer expectations with solutions.
• Strong communication and CRM literacy.
• Integrity with adherence to policies.

Responsibilities

• Provide advanced product/service information.
• Record and process customer orders.
• Resolve basic and advanced customer issues, including returns and complaints.
• Develop customer relationships; prospect potential clients.
• Enter data into CRM after each contact.
• Clarify customer needs using a multilevel sales script.
• Provide exceptional renewals and service.
• Understand regulatory codes and procedures.
• Participate in training and coaching.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer-Focused

Customer Relationship Management (CRM)

Customer Service

Customer Service Operations

Customer Understanding

Data Management

Digital Consumer Engagement

Identifying Sales Opportunities

Probing Questions

Sales Data Management

Strengthening Customer Relationships

Upselling

Education

Matriculation Certificate (Matric)

Job description

Old Mutual Life Assurance Company (SA) Ltd (PFA) is seeking a results-driven customer service professional in Rustenburg. You will provide product information, process orders, answer inquiries, and resolve issues while directing customers to the appropriate channel with accuracy and empathy.

The role emphasizes CRM data management, relationship building, and compliant operations. A Matric certificate is required, with training and development opportunities offered to enhance product knowledge