Client Payments Solutionist - 2

Wesbank; Johannesburg; On-site; ZAR 603,000 - 670,000; Full time

Job summary

WesBank in Johannesburg is seeking a Client Payments Solutionist to manage day-to-day payroll collection operations, reconciliations, and client servicing. You will ensure timely settlements, escalate issues promptly, and support the value chain from initiation to resolution, while maintaining high client satisfaction and accuracy in processing.

The role requires strong analytical skills, attention to detail, and solid knowledge of payroll processes and the insurance environment.

Qualifications

• Business-related diploma or degree is required.
• 10 years’ experience in reconciliation and data matching.
• Advanced proficiency in Microsoft Office Suite and Excel.
• Payroll industry knowledge and insurance knowledge.
• Understanding of payment operations client-facing and back-office processes.
• Strong analytical and detail-oriented capabilities.

Responsibilities

• Day-to-day operations for Client Payroll Collection and reconciliation processing.
• Ensure timely escalations of client servicing issues and timely resolutions.
• Maintain accurate settlements and address delays or errors.
• Provide operational support to ensure seamless payment processing and client satisfaction.
• Support performance, engagement, and development within the team.

Skills

Analytical mindset

Detail orientation

Judgment & decision making

Deadline driven

Process mindset

Team collaboration

Payroll domain knowledge

Insurance knowledge

Advanced Excel

Education

Business-related Diploma / degree

10 years’ experience in reconciliation and data matching

Tools

Microsoft Office Suite

Excel

Job description

Client Payments Solutionist - 2By clicking \"Accept\", you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Click here to read our cookie policy.### Client Payments Solutionist - 2Apply: Johannesburg: Full time: Posted Today: End Date: October 26, 2026 (5 days left to apply): R54635# **Job Description**Perform the day-to-day operations for Client Payroll Collection Solution, ensuring the effective execution of payment processing, reconciliations, and client servicing, and operational support to ensure the team delivers seamless payment collection solutions. Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.* To ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high.* Ensuring high levels of engagement, performance, and development.* Day-to-day execution of payroll collection and reconciliation processing* Ensure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries.* Ensure that all settlements are completed accurately and on time, addressing any delays or errors. **Technical Knowledge and Skill Requirements of Role*** Analytical mindset and strong detail orientation* Good judgment, problem solving and decision-making abilities.* Deadline driven* Process mindset* Ability to work in a team.* Sound understanding of the insurance environment.* Relevant product, systems and process knowledge relevant to the payroll industry* Understanding an awareness of payment operations client facing and back -office processes* Other: + Advanced proficiency in Microsoft Office Suite• + Payroll understanding and experience• + Insurance knowledge + Advance proficiency in Excel **Education and Qualifications*** Business-related Diploma / degree* 10-years’ experience in reconciliation and data matching# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**26/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.