Client Payments Solutionist - 2

Fnbnamibia; Johannesburg; On-site; ZAR 555,000 - 665,000; Full time

Job summary

Fnbnamibia in Johannesburg seeks a Client Payments Solutionist to manage payroll collection, reconciliation processing, and client servicing. You will troubleshoot operational needs, escalate issues, and ensure timely settlements while maintaining high client satisfaction.

The role requires strong analytical skills, attention to detail, and experience in payroll operations within an insurance context. Proficiency in Excel and MS Office is essential.

Qualifications

• Business-related Diploma / degree is required.
• 10+ years' experience in reconciliation and data matching.
• Payroll understanding and insurance knowledge are advantageous.

Responsibilities

• Day-to-day operations for Client Payroll Collection and reconciliation processing.
• Ensure timely escalations of client servicing issues and prompt resolutions.
• Guarantee settlements are completed accurately and on time; support back-office processes.

Skills

Analytical

Detail orientation

Problem solving

Deadline driven

Team player

Insurance knowledge

Payroll experience

Excel

Office Suite

Payment operations

Education

Business-related Diploma / degree

Job description

## Client Payments Solutionist - 2Apply: Johannesburg: Full time: Posted Today: End Date: October 26, 2026 (5 days left to apply): R54635# **Job Description**Perform the day-to-day operations for Client Payroll Collection Solution, ensuring the effective execution of payment processing, reconciliations, and client servicing, and operational support to ensure the team delivers seamless payment collection solutions. Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.* To ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high.* Ensuring high levels of engagement, performance, and development.* Day-to-day execution of payroll collection and reconciliation processing* Ensure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries.* Ensure that all settlements are completed accurately and on time, addressing any delays or errors. **Technical Knowledge and Skill Requirements of Role*** Analytical mindset and strong detail orientation* Good judgment, problem solving and decision-making abilities.* Deadline driven* Process mindset* Ability to work in a team.* Sound understanding of the insurance environment.* Relevant product, systems and process knowledge relevant to the payroll industry* Understanding an awareness of payment operations client facing and back -office processes* Other: + Advanced proficiency in Microsoft Office Suite• + Payroll understanding and experience• + Insurance knowledge + Advance proficiency in Excel **Education and Qualifications*** Business-related Diploma / degree* 10-years’ experience in reconciliation and data matching# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**26/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.