Client Liaison And Administration Support

Saf/Starlite Group; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Starlite Aviation Training Academy (Pty) Ltd in Durban is seeking a proactive Client Liaison and Administration Support to join the Starlite Group. You will manage SACAA registrations, invoicing, stock control, drone department administration and student support.

Requirements: Grade 12; Bookkeeping/Accounting or Office Administration qualification; at least 3 years in office admin or client liaison; aviation background advantageous.

Qualifications

• Grade 12 is required.
• A bookkeeping/accounting or office admin qualification is required.
• Minimum 3 years in an office admin / client liaison role.
• Aviation background is advantageous.

Responsibilities

• Submit SACAA outstation exam registrations and ensure confirmation 7 working days before the exam.
• Load SACAA outstation exam applications onto the General Invoicing Spreadsheet within 1 day.
• Respond to website enquiries within 1 business day (2 days on weekends).
• Ensure stock is ordered and received; issue pilot kits, uniforms and study materials within 1 business day.
• Update stock movement spreadsheet daily and reconcile variances quarterly.
• Prepare drone student training files and maintain drone registers monthly.

Skills

Organizational skills

Communication skills

Time management

Attention to detail

Teamwork

Education

Grade 12

Bookkeeping / Accounting Diploma

Office / Business Administration Diploma

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

VACANCY: Client Liaison and Administration Support

LOCATION: Durban

Starlite Aviation Training Academy (Pty) Ltd has a requirement for a professional, high-energy, organised individual to fill this position in Durban within the Starlite Group.

KEY JOB RESPONSIBILITIES:

• Ensure 100% of SACAA Outstation examination registrations are accurately submitted and confirmed at least 7 working days prior to the exam date, reviewed monthly.
• Ensure 100% of SACAA Outstation examination applications are loaded onto General Invoicing Spreadsheet within 1 day of receiving application.

Website Enquiries

• Respond to 100% of all website enquiries within 1 business day, or 2 days over weekends.

Stock Control

• Ensure 100% of required stock is ordered accurately and received, monitored weekly to maintain sufficient stock levels and prevent shortages.
• Issue 100% of pilot kits, uniforms, and study materials within 1 business day of request, reviewed monthly.
• Update the stock movement spreadsheet daily with 100% accuracy and ensure all clothing requisitions are accurately completed and processed within 2 business days, with weekly reviews for discrepancies.
• Conduct quarterly and financial year-end stock takes within scheduled timeframes, achieving less than 2% variance; investigate and reconcile 100% of variances, reviewed quarterly.
• Ensure 100% of POH, SOP manuals are printed and ready at least 3 business days before course starts; update costing sheets for pilot kits and uniforms within 5 business days of any changes, monitored monthly.

Drone Department Administration

• Respond to 100% of training quote requests within 2 business days and collect all required enrolment documentation for new drone students within 3 business days of confirmation, reviewed weekly.
• Ensure 100% of enrolled students have access to RPAS and Ground School Radio courseware within 2 business days of payment and liaise with SACAA to obtain licence numbers within 2 business days of eligibility.
• Prepare 100% of student training files before course start dates, update the drone student number, and progress spreadsheet monthly with 100% accuracy.
• Ensure 100% of enrolled students are loaded onto General Invoicing Spreadsheet within 1 day of receiving enrolment forms and that Drone Register is updated with invoice number.

Customer Service Representative

• Provide timely assistance and communication to 100% of students regarding notices, programs, and support services (accommodation, transport, medical aid, visa validity), with student inquiries responded to within 1 business day and satisfaction monitored through quarterly feedback with a minimum 90% satisfaction score.
• Submit accurate weekly student numbers and reports to the Business Manager every Friday by 12 PM; plan and coordinate 100% of scheduled student events (graduations, appraisals, safety meetings, etc.) in line with budget and calendar and maintain updated student progress boards and dispatch notifications within 1 business day of changes.
• Assist with reception duties by providing front-desk coverage when required.

CRITICAL REQUIREMENTS:

• Strong organizational and time-management skills.
• Good verbal, written and telephonic communication skills.
• Strong attention to detail and follow up skills.
• Ability to work independently and in a team environment.
• Ability to meet deadlines and work under pressure.
• Good analytical, problem solving and decision-making skills.
• Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power Point and company related software systems.

QUALIFICATIONS AND EXPERIENCE:

• Grade 12.
• Bookkeeping / Accounting Diploma or Certificate, or similar.
• Office / Business Administration Diploma or Certificate, or similar.
• Minimum 3 years' experience in an office admin / client liaison role.
• Aviation background (advantageous).

The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Group's Objectives and Goals.

This summary and its contents are the sole property of Starlite Aviation Group. Any unauthorised reproduction or modification of this information and contents without the express written permission from Starlite Aviation Group is prohibited and may result in legal action.