Client-Focused IT Support Lead (Mac & Google Workspace)

1840 & Company

Gauteng

On-site

ZAR 316,845 - 362,109

Full time

14 days+

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Job summary

1840 & Company is seeking a Lead IT Help Desk and Technical Support professional based in South Africa to handle Tier 2 support for startup teams. You will balance technical problem-solving with empathetic client communication, resolving Google Workspace issues, guiding remote employees through fixes via Zoom, and documenting outcomes for team reuse.

The role emphasizes both technical chops and a client-friendly approach, with a focus on onboarding, device enrollment, and proactive

Qualifications

6+ years of IT support experience, preferably with an MSP.
Strong Mac/macOS support experience; Apple certification within 90 days if not already held.
Experience administering Google Workspace or Microsoft 365 for remote/hybrid workforces.

Responsibilities

Provide Tier 2 support for escalated issues across Mac workstations, networks, Google Workspace, and SaaS platforms.
Troubleshoot and resolve incidents independently with clear, client-readable documentation.
Collaborate with Tier 1 and Tier 3 teams to resolve issues and share knowledge.
Support client onboarding workflows: device enrollment, MDM configuration, account provisioning, Laptop Logistics coordination.
Support monitoring, patching, and alert response workflows (including user-facing CVE remediation notifications).
Participate in backup testing and maintenance routines.
Contribute to SOP and knowledge base documentation improvements.