Level 3 – Msp Relationship And Project Lead

1840 & Company; Gauteng; On-site; ZAR 441,000 - 485,000; Full time

Job summary

1840 & Company is seeking a Systems Administrator and Client Relationship Lead to own both technical infrastructure and the client experience for a portfolio of sophisticated startups and VC-backed firms. You will be the senior technical authority trusted by founders and CTOs, translating complex issues into clear language and driving security, reliability, and client success.

The role emphasizes hands-on security tool management, end-to-end SaaS security projects, and strong client

Qualifications

• 10+ years of IT support, systems administration and security project implementation.
• Strong macOS support experience; Apple Desktop Support cert within 90 days.
• Experience administering Google Workspace for distributed/remote teams.
• Hands-on cybersecurity with zero-trust SaaS platforms (SentinelOne/Okta/Entra ID, etc.).

Responsibilities

• Own deployment, configuration, and lifecycle management of security tool stack across client environments.
• Provide Tier 2/3 support for Mac, networks, Google Workspace, and SaaS platforms.
• Lead technical projects: migrations, security tool rollouts, network upgrades, compliance implementations.
• Develop process automation to improve workflow efficiency.
• Maintain recurring technical issues and implement root-cause fixes.
• Support monitoring, patching, CVE remediation, and incident response workflows.
• Evaluate new platforms for suitability within the tool stack.
• Perform system updates, backups, and security audits.

Skills

Analytical Thinking

Attention to Detail

Troubleshooting

Technical Skills

Ownership Mindset

Education

Bachelors

Tools

SentinelOne

Okta

Entra ID

KnowBe4

Jamf

Intune

Google Workspace

Job description

About the Job This is a Systems Administrator and Client Relationship Lead position at a 30-year-old IT Managed Services Provider. The person in this role will own both the technical infrastructure and the client experience for a portfolio of customer accounts, many of whom are technologically sophisticated, cutting-edge software startups and security-conscious VC firms. They are the senior technical authority that clients rely on – and they need to be someone a non-technical founder trusts as much as a technical CTO respects. If your candidate can diagnose a security incident and then explain what happened to an operations manager in plain language – and leave that person feeling confident, not confused – they belong here.

Job Details

• Employment Type: Full-Time Independent Contractor
• Department: Information Technology (IT)
• Job Level: Lead
• Experience: 10 Years
• Business Model: B2B (Business-to-Business)
• Education: Bachelors
• Qualification: CS Required Skills
• Soft Skills: Analytical Thinking, Attention to Detail, Accuracy, Troubleshooting, Technical Skills

Responsibilities

• Technical Delivery: - Own the deployment, configuration, and lifecycle management of our security tool stack (SentinelOne, Okta, Entra ID, Cynomi, KnowBe4, etc.) across client environments. - Provide Tier 2 and Tier 3 support for escalated issues across Mac workstations, networks, Google Workspace, and SaaS platforms. - Troubleshoot and resolve incidents independently with clear, client-readable documentation. - Lead technical projects: migrations, security tool rollouts, network upgrades, compliance implementations. - Develop process automation to reduce repetitive manual work (not infrastructure-as-code; think workflow efficiency). - Own recurring technical issues and implement long-term root‑cause fixes. - Support monitoring, patching (including CVE remediation alerting), and incident response workflows. - Evaluate new platforms to determine their suitability as part of our tool stack. - Perform system updates, backups, and security audits.
• Client Experience: - Serve as the primary technical point of contact for assigned client accounts. You own the relationship, not just the ticket queue. - Translate complex technical concepts into clear, confident language for non‑technical stakeholders (startup founders, ops managers, office managers). - Lead client‑facing project presentations: scoping, status updates, and post‑implementation reviews. - Collaborate with Tier 1 and Tier 2 team members to share knowledge and elevate the team’s client communication standards. - Bridge the gap between subject matter experts and end‑users – ensure that SOPs, documentation, and client‑facing instructions are user‑friendly and accessible. - Identify opportunities to improve service delivery and proactively communicate them to clients and internal leadership. - Contribute to and improve knowledge base documentation with a client‑readability lens.

Required Qualifications

• Technical: - 10+ years of experience in IT support, systems administration, and security project implementation. - Strong Mac/macOS support experience. Candidates without extensive Apple experience must obtain Apple Desktop Support certification within 90 days. - Experience administering Google Workspace environments for distributed/remote teams. - Strong cybersecurity literacy: hands‑on experience with zero‑trust SaaS security platforms (SentinelOne, Okta, Entra ID, Cisco Umbrella, KnowBe4, or equivalent). - Solid networking fundamentals (VPNs, firewalls, routing), ideally supporting Cisco Meraki environments. - Experience with endpoint management / MDM tools (Jamf, Intune, or similar). - Demonstrated experience leading SaaS security implementation projects end‑to‑end: from scoping and proposal through deployment and client sign‑off.
• Client‑Facing (Equally Weighted): - Demonstrated experience as the primary point of contact for client accounts – not just an escalation resource, but the person the client calls first. - Proven ability to explain technical issues to non‑technical audiences in plain language and leave them feeling confident, not overwhelmed. - Experience leading or co‑leading client meetings, project kickoffs, and status reviews. - High customer satisfaction scores or equivalent evidence of strong client relationships (references, testimonials, NPS). - Comfort with ambiguity: startup clients often don’t know what they need, and you help them figure it out.
• Soft Skills: - Ownership mindset – if it’s your account, it’s your problem until it’s solved. - Ability to work independently with minimal supervision across multiple time zones. - Continuous improvement orientation: You don’t just fix the ticket; you fix the system that created the ticket. - Strong written communication – client‑facing emails and documentation should be clear, professional, and warm.

Salary & Benefits

• Pay: Hourly, $ 20.00 – 22.00
• Break: Paid, 30 mins
• Working Hours - Monday: 09:00 - 17:00 - Tuesday: 09:00 - 17:00 - Wednesday: 09:00 - 17:00 - Thursday: 09:00 - 17:00 - Friday: 09:00 - 17:00 - Saturday: 09:00 - 17:00 - Sunday: 09:00 - 17:00

Additional Requirements

• Tech Requirements: Macbook
• Language: English

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.