Client Experience & Onboarding Lead

Ditto Hire; South Africa; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Ditto Hire is seeking a Client Service Manager to enhance customer partnerships with top-tier brands. The role focuses on optimizing the customer experience, re-designing processes, and managing integration projects independently.

The ideal candidate will have a business degree and at least 3 years of client service experience. Effective communication and a proactive mindset are key to contributing to Ditto's success while ensuring customer satisfaction.

Qualifications

• 3+ years of experience in client service.
• Professional with strengths in structuring and executing analyses.
• Ability to quickly learn relevant design production/operations/process concepts.

Responsibilities

• Own responsibility for the customer onboarding process.
• Support the continuous development of the customer experience at Ditto.
• Develop and maintain relationships through quality work.

Skills

Effective communication

Self-starter

Client-centric mindset

Data-driven processes

Education

Degree in business or related field

Job description

Ditto Hire is seeking a Client Service Manager to enhance customer partnerships with top-tier brands. The role focuses on optimizing the customer experience, re-designing processes, and managing integration projects independently.

The ideal candidate will have a business degree and at least 3 years of client service experience. Effective communication and a proactive mindset are key to contributing to Ditto's success while ensuring customer satisfaction.