Client Experience & IT Service Leader

Virgin Active South Africa; Gauteng; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA in Johannesburg is seeking an Employee IT Experience Lead to drive service delivery excellence across client accounts. You will lead cross-functional teams, manage vendor relationships, and ensure SLA adherence while aligning with contractual commitments.

You will oversee budgeting, pre-sales input, risk management, and performance reporting to senior leadership, with a focus on delivering outstanding client experiences in a hybrid work environment.

Qualifications

• Bachelor's degree in Information Technology or related field.
• ITIL certification preferred.
• PMP or project management certification preferred.

Responsibilities

• Ensure services are delivered per SLAs and contracts.
• Cultivate and maintain client relationships as a trusted advisor.
• Collaborate with cross-functional teams on procurement and vendor selection.

Skills

ITIL

Vendor management

Budgeting

Client relationships

Contract negotiations

Leadership

Stakeholder mgmt

Risk management

Education

Bachelor's degree in IT/Business

ITIL certification

PMP certification

Tools

ITSM tools

Budgeting software

Job description

NTT DATA in Johannesburg is seeking an Employee IT Experience Lead to drive service delivery excellence across client accounts. You will lead cross-functional teams, manage vendor relationships, and ensure SLA adherence while aligning with contractual commitments.

You will oversee budgeting, pre-sales input, risk management, and performance reporting to senior leadership, with a focus on delivering outstanding client experiences in a hybrid work environment.