Customer Engagement Specialist – Digital Support

Momentum; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Momentum is seeking an Engagement Specialist in Centurion to assist clients and intermediaries with product-related queries, delivering an experiential service via preferred channels. You will engage with clients to understand needs, provide timely solutions, and promote digital self- service options to resolve issues efficiently.

The role requires 2-3 years of call centre experience and a degree/diploma in financial services (or current study), with matric.

Qualifications

• 2-3 years call centre experience.
• Degree/diploma related to the financial services industry or studying towards one.
• Grade 12 (Matric) required.

Responsibilities

• Engage with the client via preferred channel to identify needs and confirm information.
• Inform the client or intermediary on steps, timelines and the resolution plan to manage expectations.
• Investigate the client’s needs and provide timely, accurate solutions within agreed timeframes.
• Build trust with clients through empathetic and professional service.
• Deliver courteous, first-time resolution of queries per policy and engagement agreements.
• Promote digital self-service options to empower clients to resolve queries.
• Proactively resolve escalated queries with empathy and efficiency.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Call Centre experience

Education

Degree or diploma in financial services

Grade 12 (Matric)

Job description

Momentum is seeking an Engagement Specialist in Centurion to assist clients and intermediaries with product-related queries, delivering an experiential service via preferred channels. You will engage with clients to understand needs, provide timely solutions, and promote digital self- service options to resolve issues efficiently.

The role requires 2-3 years of call centre experience and a degree/diploma in financial services (or current study), with matric.