Client-Centric Service Delivery & Product Manager

Adapt It; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading IT service company in South Africa is seeking a dedicated Service Delivery Manager for the CX Mobility team. The successful candidate will manage client relationships, ensuring service delivery quality and operational efficiency. Responsibilities include implementing a customer consulting strategy to drive product adoption and overseeing the success of software products. Ideal candidates should have over 5 years of experience in the telecoms sector and customer software support. Competitive benefits are offered.

Qualifications

• At least 5 years of experience within the telecoms/mobility sector.
• Minimum 5 years' experience in customer software support and/or service.

Responsibilities

• Manage client relationships and oversee service delivery.
• Implement a customer consulting strategy to enhance product adoption.
• Lead a team of success consultants for client support.
• Monitor SLAs to ensure performance compliance.
• Conduct market research to inform product development.

Skills

Client Relationship Management

Service Level Agreements (SLAs)

Customer Consulting

Team Leadership

Market Research

Education

Relevant Bachelor degree

Job description

A leading IT service company in South Africa is seeking a dedicated Service Delivery Manager for the CX Mobility team. The successful candidate will manage client relationships, ensuring service delivery quality and operational efficiency. Responsibilities include implementing a customer consulting strategy to drive product adoption and overseeing the success of software products. Ideal candidates should have over 5 years of experience in the telecoms sector and customer software support. Competitive benefits are offered.