Cleaning Services Quality Controller

Placements24; Sandton; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive monthly salary

Performance-based incentives

Professional growth opportunities

Exposure to diverse projects

Job summary

Placements24 is seeking a detail-oriented Cleaning Services Quality Controller to uphold the highest cleanliness standards across Sandton and surrounding areas. You will inspect completed tasks, document findings, and liaise with site managers to ensure client specifications are met.

You will coach and guide cleaning staff on procedures, safety protocols, and best practices, while maintaining thorough inspection records and contributing to service excellence in Gauteng.

Qualifications

• Proven experience in quality control, inspection, or a supervisory role within the cleaning industry.
• Strong understanding of cleaning procedures, techniques, and industry best practices.
• Excellent observational skills and a meticulous eye for detail.
• Good communication and interpersonal skills to interact effectively with staff and clients.
• Ability to manage time efficiently and prioritize inspection tasks.
• Must possess a valid driver's license and have reliable transportation for site visits across Sandton.

Responsibilities

• Conduct thorough inspections of cleaned areas to verify adherence to quality standards and client requirements.
• Document inspection findings, reporting any deficiencies or areas needing re-cleaning or improvement.
• Provide constructive feedback and coaching to cleaning staff to enhance performance and skill development.
• Ensure that all cleaning staff are following company safety protocols and using equipment and chemicals appropriately.
• Liaise with clients and site managers to address any specific cleaning concerns or feedback regarding service quality.
• Maintain detailed records of inspections, client feedback, and corrective actions taken.

Skills

Quality control

Inspection

Supervisory

Communication

Time management

Driver's license

Job description

About the Role

Our client is seeking a detail-oriented Cleaning Services Quality Controller to join their team, focusing on ensuring the highest standards of cleanliness across diverse commercial and residential properties in Sandton and surrounding areas. This role is pivotal in maintaining client satisfaction by meticulously inspecting completed cleaning tasks, identifying areas for improvement, and ensuring adherence to company protocols and client specifications. You will be a key player in upholding the company's reputation for excellence, contributing to consistent service delivery in the Gauteng region.

Key Responsibilities

• Conduct thorough inspections of cleaned areas to verify adherence to quality standards and client requirements.
• Document inspection findings, reporting any deficiencies or areas needing re-cleaning or improvement.
• Provide constructive feedback and coaching to cleaning staff to enhance performance and skill development.
• Ensure that all cleaning staff are following company safety protocols and using equipment and chemicals appropriately.
• Liaise with clients and site managers to address any specific cleaning concerns or feedback regarding service quality.
• Maintain detailed records of inspections, client feedback, and corrective actions taken.

Requirements

• Proven experience in quality control, inspection, or a supervisory role within the cleaning industry.
• Strong understanding of cleaning procedures, techniques, and industry best practices.
• Excellent observational skills and a meticulous eye for detail.
• Good communication and interpersonal skills to interact effectively with staff and clients.
• Ability to manage time efficiently and prioritize inspection tasks.
• Must possess a valid driver's license and have reliable transportation for site visits across Sandton .

Benefits

• Competitive monthly salary and performance-based incentives.
• Opportunities for professional growth and development in quality management.
• Exposure to a wide range of commercial and residential cleaning projects.
• A supportive and professional work environment.
• Company provides necessary inspection tools and reporting system access.