Claims Relationship Manager

Aon; Johannesburg; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

A leading insurance company in Johannesburg is seeking a Claims Relationship Manager to oversee client interactions and manage insurance claims. The ideal candidate has a relevant degree and 5–10 years of experience in the insurance sector. This hybrid role emphasizes strong analytical and interpersonal skills. Competitive benefits offered to support work/life balance.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Grade 12 (Matric) required.
• Minimum of 5 – 10 years’ experience in a similar or related role.
• Registration with the FSCA in terms of the FAIS ACT.

Responsibilities

• Manage client portfolio and identify improvement opportunities.
• Monitor outstanding claims and escalate dormant matters.
• Set up and attend client meetings as per required frequency.

Skills

Team leadership skills

Interpersonal relationships

Analytical skills

Problem-solving skills

Education

Relevant bachelor's degree or tertiary insurance-related qualification

Job description

Claims Relationship Manager

Aon South Africa is recruiting a Claims Relationship Manager, based in the Claims department at our offices in Sandton. This is a hybrid role. The role of the CRM is to maintain the relationship between the Aon claims department, the clients and the insurers.

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

Portfolio Management
Articulate the claims capabilities and operational proposition to clients and identify improvement opportunities. Manage the client portfolio across different policy lines (one view of portfolio). Monitor Outstanding Claims weekly to ensure claims are up to date and make progress; Escalate dormant or stalled matters.

Reports
Map client data in the Data Warehouse so that all client portfolios and claims are correctly represented across systems. Set up reports—agree type and frequency with the client and schedule from the Data Warehouse.

Aggregates
Monitor aggregate fund balances to prevent burn. Define aggregate processes with the client and implement them (e.g., excess payments / claims within excess). Notify insurers when an aggregate reaches 80% to arrange audits; sign-off of audits should be done quickly to avoid delays on claims outside the Aggregate after depletion. Prepare the Claims Management Agreement via the DocuSign process.

Fund Management
Ensure funds are requested by the Client Manager, deposited and available for payments. Close bank accounts when required.

Client Support
Set up and attend client meetings at the required frequency. Build client relationships through regular interaction and identify process needs for implementation.

New Business and Renewal
Assist with new business presentations (PowerPoint / mock-up dashboards / solutions). Attend new business presentations and present the Claims capabilities to prospective clients. Assist with renewal presentations (PowerPoint / dashboards / solutions).

Claims Advocacy
Assist with disputes and advise regarding rejections, complaints, and large or contentious losses.

Qualifications

• Grade 12 (Matric).
• A relevant bachelor’s degree or a relevant tertiary insurance-related qualification.
• Registration with the FSCA in terms of the FAIS ACT.
• Registration as an associate with the IISA.

Knowledge

• Technical/professional knowledge of insurance principles, practices and fields.
• Solid understanding of risk analysis methodologies.
• Good understanding of the applicable legislative environment governing the insurance industry.

Skills and Attributes

• Well-developed team leadership skills and ability to function in a team.
• Good interpersonal relationships.
• Sophisticated analytical, technical and problem-solving skills.

Experience

• Minimum 5–10 years’ experience in a similar or related role.
• Extensive insurance experience.

How we support our colleagues

We offer a comprehensive benefits package and an inclusive workforce. Our agile environment supports wellbeing and work/life balance. Colleagues enjoy two Global Wellbeing Days each year. We provide various working style solutions for our colleagues. Our continuous learning culture inspires growth and achievement. At Aon, you are connected, relevant, and valued.

Equal opportunity and accommodations

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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