Claims Handler (Short-Term Insurance)

Placements24; Stellenbosch; Híbrido; ZAR 240.000 - 360.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical aid

Provident fund

Life insurance

Resumo da vaga

Placements24 in Stellenbosch is seeking a diligent Claims Handler for short-term insurance. You will assess claims, gather documentation, and coordinate with assessors and claimants to ensure timely settlements. A matric certificate, 2+ years claims experience, and strong admin skills are required.

The role offers a hybrid working model and a supportive team in the Western Cape. Medical aid, provident fund, and life insurance are among the benefits, with opportunities for professional

Qualificações

• 2+ years of experience in claims handling, preferably within short-term insurance.
• Strong understanding of general insurance principles and policy wordings.
• Excellent administrative and organizational skills.
• Strong verbal and written communication skills.
• Proficiency with claims management software and MS Office.

Responsabilidades

• Receive, log, and process new insurance claims accurately and efficiently.
• Assess claim validity based on policy terms and conditions.
• Gather necessary documentation and information from claimants and third parties.
• Communicate claim status updates to policyholders in a clear and timely manner.
• Appoint and manage service providers, such as assessors and repairers.
• Negotiate settlements within delegated authority limits.
• Identify and escalate potentially fraudulent or complex claims.
• Maintain accurate and comprehensive claim files in the system.
• Ensure compliance with company procedures and regulatory requirements.
• Contribute to a positive claims experience for all policyholders in Stellenbosch, Western Cape.

Conhecimentos

Administrative skills

Communication skills

Attention to detail

Working under pressure

Empathy and patient interactions

Formação

Matriculation certificate or equivalent

Cert CII / NQF Level 4 (advantageous)

Ferramentas

Claims management software

MS Office Suite

Descrição da vaga

About the Role

Our client, a well-established insurance company, is looking for a diligent and customer-oriented Claims Handler to join their team in Stellenbosch, Western Cape . This role is vital in managing short-term insurance claims from inception to settlement, ensuring a fair and efficient process for policyholders. The ideal candidate will possess strong administrative skills, a keen eye for detail, and excellent communication abilities. This is an excellent opportunity to gain valuable experience in the insurance claims environment and contribute to a reputable organization. We are seeking an individual who is empathetic, organized, and committed to providing outstanding service. The role involves interacting with clients, assessing claims, and coordinating with relevant parties.

Key Responsibilities

• Receive, log, and process new insurance claims accurately and efficiently.
• Assess claim validity based on policy terms and conditions.
• Gather necessary documentation and information from claimants and third parties.
• Communicate claim status updates to policyholders in a clear and timely manner.
• Appoint and manage service providers, such as assessors and repairers.
• Negotiate settlements within delegated authority limits.
• Identify and escape potentially fraudulent or complex claims.
• Maintain accurate and comprehensive claim files in the system.
• Ensure compliance with company procedures and regulatory requirements.
• Contribute to a positive claims experience for all policyholders in Stellenbosch, Western Cape .

Requirements

• A matriculation certificate or equivalent qualification.
• Relevant insurance qualifications (e.g., Cert CII, NQF Level 4) are advantageous.
• Minimum of 2 years of experience in claims handling, preferably within short-term insurance.
• Sound understanding of general insurance principles and policy wordings.
• Excellent administrative and organizational skills.
• Strong verbal and written communication skills.
• Proficiency in using claims management software and MS Office Suite.
• Ability to work under pressure and manage multiple tasks.
• A customer-focused approach with empathy and patience.
• Attention to detail and a commitment to accuracy.
• Willingness to work a hybrid schedule from our offices in Stellenbosch, Western Cape .

Benefits

Our client offers a competitive salary package, with potential for annual reviews based on performance. A comprehensive benefits package includes medical aid, a provident fund, and life insurance. Opportunities for further training and professional development within the insurance sector are available. This role is located in the picturesque town of Stellenbosch, Western Cape , offering a pleasant work environment and a hybrid working arrangement that promotes work-life balance. Employees benefit from a supportive team culture and the chance to grow with a reputable company.